topic Re: Been charged for calls I haven’t made in Billing

Been charged for calls I haven’t made

Jessie16 — Sat, 18 Nov 2023 02:06:48 GMT

I’ve been charged for calls I haven’t made for the second month in a row. I don’t use my home phone and unplugged it last month after the charge.

Re: Been charged for calls I haven’t made

Gliwmaeden2 — Sat, 18 Nov 2023 08:33:05 GMT

Plug the phone in and dial 17070 to check what number is read back to you, @Jessie16.

Then complete your community forum profile details for TT staff to identify your account.

Add what should be your landline number in Personal Information.

If another number was read back to you (as it may be a crossed line) add that in Private Notes, at the end of that section.

You access the information details area by going via your avatar/name; settings; drop down menu. SAVE CHANGES.

Only you and staff have access to this information. They will respond after the weekend.

Re: Been charged for calls I haven’t made

Arne-TalkTalk — Wed, 22 Nov 2023 12:18:52 GMT

@Jessie16 if you follow the 17070 instructions given by Gliwmaeden2, and the number read back isnt yours then can you note it down and add it to the private notes section, and add your number to your community profile.

Thank you.

Re: Been charged for calls I haven’t made

Lizzy10 — Sat, 16 Mar 2024 14:22:18 GMT

It is all sorted now,I hope.

Re: Been charged for calls I haven’t made

Gliwmaeden2 — Fri, 15 Mar 2024 20:58:11 GMT

@Lizzy10, you need to start your own thread. This is another customer's old topic, and it's important not to muddle accounts up, so staff much prefer you to start a separate topic.

Go back to the message board and click on Start a Topic to begin your thread.

Staff will reply during the day Monday to Friday, so not over the weekend.