topic Re: Trying to pay a deceased person's account in Billing

Trying to pay a deceased person's account

jules62000 — Wed, 22 Nov 2023 23:19:28 GMT

I'm trying to pay my late father's account. Talk talk have already charged late payment fees as they sent the executor forms to the wrong address, but don't recognize his number when I try to access the automated payment service. Is there a number I can call?

Re: Trying to pay a deceased person's account

Gliwmaeden2 — Wed, 22 Nov 2023 23:35:18 GMT

Contact the bereavement team, @jules62000.

https://community.talktalk.co.uk/t5/Articles/Our-bereavement-team/ta-p/2205169

I hope they can help you get this sorted soon at this difficult time.

Re: Trying to pay a deceased person's account

jules62000 — Wed, 22 Nov 2023 23:45:41 GMT

Thanks, that's really helpful. I'll sort it tomorrow.

Re: Trying to pay a deceased person's account

Arne-TalkTalk — Thu, 23 Nov 2023 13:53:30 GMT

Let us know how it goes.