topic Re: Contract Renewal.. in Billing

Contract Renewal..

GerryMac — Tue, 03 Oct 2023 15:27:37 GMT

Hi,

My current contract runs out on the 13/11/23. I am on FF150 so I,m looking to know who to ring in a few weeks time to start the customary Haggling process?

Would it be Retentions or the Full Fibre Team.

Thanks in advance.

Re: Contract Renewal..

Gliwmaeden2 — Tue, 03 Oct 2023 16:56:59 GMT

It's always Retentions / LOYALTY / better value team for contracts, @GerryMac.

03451 720088, Monday to Saturday.

Re: Contract Renewal..

GerryMac — Tue, 03 Oct 2023 17:18:23 GMT

Many thanks G for the reply and phone number 😀

Cheers

Re: Contract Renewal..

GerryMac — Tue, 10 Oct 2023 22:03:08 GMT

Hi,

As said my Contract ends on the 13/11/23. When should I ring Retentions..Is it 30 working days before the above date?

Cheers

Re: Contract Renewal..

Gliwmaeden2 — Tue, 10 Oct 2023 22:17:29 GMT

You can contact them any time within 3 months of the end of a contract, for renewals, @GerryMac.

It's just that, if you think you are unlikely to get as good a deal as you are currently on, hang onto the one you have got for as long as possible.

Any new deal will apply as soon as you set it up. The previous contract end date ceases to apply, and you have the new contract end date from the moment the new contract is set up.

Re: Contract Renewal..

GerryMac — Tue, 10 Oct 2023 22:38:10 GMT

Thank you G

Re: Contract Renewal..

GerryMac — Tue, 17 Oct 2023 13:32:34 GMT

Hi,

Received an email today regarding my current package nearing it,s end.

There are 3 options

1..Staying on same contract but having to pay the increase next April..CPI and be out of contract but can renew anytime

2...Choose a faster package (approx £20/month more

3...Take out a new contract for £2/month more than currently paying but to pay the CPI.

Do they not do Fixed Price Plans anymore?

Is the 1st option the best?

Cheers

Re: Contract Renewal..

Gliwmaeden2 — Tue, 17 Oct 2023 16:49:34 GMT

Don't do an online renewal, @GerryMac.

Phone 03451 720088 or use Chat to speak to the LOYALTY /better value / retentions team.

Online you are likely to find Supersafe / phone calls / TV added automatically and have to phone up to get unwanted extras removed.

Just use the above prices as a guideline in conversation with an agent and check the competition to haggle for better.

Re: Contract Renewal..

Arne-TalkTalk — Wed, 18 Oct 2023 11:36:34 GMT

Hi GerryMac

Let us know what option you take, I do recommend calling for the better deals.

Regards.

Re: Contract Renewal..

GerryMac — Mon, 23 Oct 2023 10:11:52 GMT

Hi Arne,

Hope your well,

I haven,t chose anything as yet cause I went through Chat a few days ago and had several options, the first being the same package I,m on now, priced at £28..(oh that was a mistake from agent, apparently), which increased to £32. I then enquired about Fixed Price Plus and the price increased to £34.

Funny thing is, when I rang Retentions before Live Chat, I was offered the same deal at the same price, £26 and when I asked about FPP I was told this was withdrawn form packages. Umm. I was then offered the Gift Voucher, if I accepted this deal on the day.

So, my options are expanding, so to speak and getting a little confusing.

Can you shed any light on this please?

Cheers.

Re: Contract Renewal..

Arne-TalkTalk — Mon, 23 Oct 2023 13:38:29 GMT

Hi GerryMac

As far as im aware FPP hasn't been withdrawn but I will seek clarification on this.

Re: Contract Renewal..

GerryMac — Sun, 05 Nov 2023 11:40:25 GMT

Hi Arne,

Any news on the above yet?

Giving Retentions a call tomorrow.

Cheers.

Re: Contract Renewal..

Arne-TalkTalk — Mon, 06 Nov 2023 10:00:01 GMT

Hi @GerryMac

Fixed price plus is still available, I requested that someone call you, I'm guessing that didn't happen.

i will chase this up today.

Re: Contract Renewal..

GerryMac — Mon, 06 Nov 2023 11:26:01 GMT

Hi Arne,

You would be correct in that. No phone calls yet.

Hope to hear from you soon.

Cheers

Re: Contract Renewal..

Arne-TalkTalk — Mon, 06 Nov 2023 11:32:27 GMT

Should be at some point in the next 48 hours.

Re: Contract Renewal..

GerryMac — Wed, 15 Nov 2023 07:43:54 GMT

Hi Arne,

Still waiting!!. I haven't rang Loyalty just yet.

Gerry.

Re: Contract Renewal..

Gliwmaeden2 — Wed, 15 Nov 2023 08:25:53 GMT

I'll re-escalate this, @GerryMac.

Re: Contract Renewal..

Arne-TalkTalk — Wed, 22 Nov 2023 10:09:14 GMT

Really sorry , ill chase again.

Re: Contract Renewal..

Arne-TalkTalk — Wed, 22 Nov 2023 11:15:15 GMT

Hi @GerryMac

I might be quicker for you to give them a call (03451720088 ) the outbound calling agents have been reduced to only a few, but they have many more answering calls.

Sorry.

Re: Contract Renewal..

GerryMac — Wed, 22 Nov 2023 16:46:12 GMT

Hi Arne,

That,s not a problem. Was going to ring in the morning anyhow. Might as well ask for any Black Friday deals as Virgin have a great deal going in our area atm.

Cheers.