topic Re: Being charged for Talk TV when I am not a Talk TV user in Billing

Being charged for Talk TV when I am not a Talk TV user

Eddie4419 — Wed, 22 Nov 2023 18:11:28 GMT

TalkTalk has suddenly started charging me £3.29 per month when I don't have Talk TV and have never had it. How do I get through to their accounts department? No one is available on the Chat service.

Re: Being charged for Talk TV when I am not a Talk TV user

Gliwmaeden2 — Wed, 22 Nov 2023 18:36:26 GMT

03451 720088, closes 7pm, Monday to Friday, 6pm Saturday.

Open from 9am, Monday-Saturday, @Eddie4419.

Seems a rather odd figure, but it may be a part month or something. Did you recently renew your contract?

Doing it online, they seem to add TV automatically.

Re: Being charged for Talk TV when I am not a Talk TV user

Karl-TalkTalk — Thu, 23 Nov 2023 07:34:24 GMT

Hi Eddie

As my colleague advises, our teams can look at the billing for you and make adjustments to your package if required.

Karl.

Re: Being charged for Talk TV when I am not a Talk TV user

Eddie4419 — Thu, 23 Nov 2023 19:50:28 GMT

Hi Karl,

Can someone look into this for me please? I rang 03451 720088 thinking I could speak to someone but it just resulted in a text message containing a link, the link took me back to the community.

Re: Being charged for Talk TV when I am not a Talk TV user

ferguson — Thu, 23 Nov 2023 20:01:49 GMT

I have moved this to the Billing section where the team member there can have a look at this for you.

Re: Being charged for Talk TV when I am not a Talk TV user

Arne-TalkTalk — Fri, 24 Nov 2023 08:52:11 GMT

Hi @Eddie4419

I can help with this I first need to confirm some security questions

I have sent you a PM on the community

Regards

Re: Being charged for Talk TV when I am not a Talk TV user

Eddie4419 — Sat, 25 Nov 2023 15:47:02 GMT

Hi Arnie,

I followed your instructions yesterday but nothing worked. Is there anyone who can look into this please?

I asked for help with this last Wednesday but I am not any further resolving the issue.

As I have stated previously, I have never had TalkTalk TV and I can't receive TalkTalk TV, therefore I don't want to pay for it.

Re: Being charged for Talk TV when I am not a Talk TV user

ferguson — Sat, 25 Nov 2023 16:53:49 GMT

The PM will have included a secirity key which needs responding to promptly, otherwise it will lapse. You will need to wait until Monday now until the support team are back online.

Re: Being charged for Talk TV when I am not a Talk TV user

Arne-TalkTalk — Mon, 27 Nov 2023 10:25:53 GMT

Hi @Eddie4419

I have resent the security link.

Re: Being charged for Talk TV when I am not a Talk TV user

Eddie4419 — Mon, 27 Nov 2023 12:01:54 GMT

Thank you. Appears to have worked, the reply was as follows:

Secure Verification

Thanks, we'll get back to you soon.

Re: Being charged for Talk TV when I am not a Talk TV user

Arne-TalkTalk — Mon, 27 Nov 2023 12:27:40 GMT

Thank you for completing security, the Tv charge has now been removed.

Re: Being charged for Talk TV when I am not a Talk TV user

Charbest00 — Tue, 20 Aug 2024 00:35:15 GMT

They’ve been doing this to me for 3 years.l costing me £5 each time.
I called them and ask why, they offered me £15 back!!! Like I asked for this service, I simply signed up for broadband!! Fraudulent, wonder how many others they’re doing this too.

Re: Being charged for Talk TV when I am not a Talk TV user

Gliwmaeden2 — Tue, 20 Aug 2024 09:23:43 GMT

It was introduced as a TV charge c 5 years ago and applied by default unless we specifically told them that we don't even use any of their TV packages, nor have one of their boxes.

If you do a bit of searching you'll find coverage in the general media back then. It remains the default setting when renewing or joining online, so eg via My Account or an email click.

We always recommend phoning or using Chat for renewals to avoid this happening at the time.

However, you are expected to be checking your bills, particularly after a renewal (which you must have done at least once in the past three years) and can't possibly go back further than the most recent bills which are within a reasonable time frame.

Surely you had ample opportunity to read the details of your bill in all that time?

The lesson would be always to scrutinise a new deal and keep a closer eye on the numbers. The annual increase would be another time to give your bill proper scrutiny .....

Re: Being charged for Talk TV when I am not a Talk TV user

Charbest00 — Tue, 20 Aug 2024 09:12:57 GMT

Talk talk can’t just add things to bills without your knowledge.

weather or not I check my bills, the fact is - they added this without me asking and nor did they send the equipment out.

I signed up for broadband, nothing else so I’m expected to pay for the broadband.

if they done their job right I wouldn’t need to check bills I prefer to just pay them.

Re: Being charged for Talk TV when I am not a Talk TV user

Karl-TalkTalk — Tue, 20 Aug 2024 09:22:13 GMT

The initial TV charge was introduced over 3 years ago. Several media outlets reported on this. Customers were notified via their bill and by separate emails. The TV charge gave customers access to additional content via My Account, to selectively add and remove TV content.

Thanks

Karl.

Re: Being charged for Talk TV when I am not a Talk TV user

Charbest00 — Tue, 20 Aug 2024 09:25:00 GMT

You can’t just add tv to someone’s bill who doesn’t even have the equipment! Dont underhand why you’re trying to justify it, it wouldn’t hold up in court even the fact that I didn’t check my bill! It’s not something I applied for and therefore shouldn’t be paying for it because talk talk decided to add it to by bill each month.

Thanks for the response but there is no need.

Re: Being charged for Talk TV when I am not a Talk TV user

jaspertat — Tue, 20 Aug 2024 18:32:11 GMT

It is almost as if you think TT are exempt form the laws governing distance selling and inertia selling.

Re: Being charged for Talk TV when I am not a Talk TV user

Gliwmaeden2 — Tue, 20 Aug 2024 18:59:42 GMT

No, actually, @jaspertat, as I am sure that you have noticed that I always tell customers to phone / use Chat for dealing with contract issues to avoid exactly this sort of thing happening.

I am not defending Talktalk's policy one iota. But for people to expect more than a few month's refund for something that they should have picked up on years ago is totally unrealistic.