topic Re: Misleading 3 months free offer in Billing

Misleading 3 months free offer

streetpl — Thu, 23 Nov 2023 08:10:35 GMT

I tooked a contract 23rd of November for Full Fibre 900 which offers first 3 months free - probably from Google. Despite the fact that courier deliver router to wrong address and I was 10 days after live date without a connection because of it I was billed for whole this period and next month. Chat advisor don't want to help and demand screenshot of promotion which I don't have (I don't do screenshots on every page I visit). I cant find any information on Google about similar offer but there is dozens of people (even on this forum) who have same problem like me. My theory is like one of unfair 3rd party seller made ads and earning money on misleading offer. You should check who took commission for those orders. If there is any chance that someone try to help me?

Re: Misleading 3 months free offer

Arne-TalkTalk — Thu, 23 Nov 2023 09:24:08 GMT

Hi streetpl

Thanks for your post

I can look into this but first, can you please update your community profile to include:

Your account number.

Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Regards

Re: Misleading 3 months free offer

streetpl — Thu, 23 Nov 2023 09:30:55 GMT

It was already included on my Personal Information on "Customer ID"

Re: Misleading 3 months free offer

Arne-TalkTalk — Thu, 23 Nov 2023 09:33:02 GMT

Thank you, I will look into this.

Re: Misleading 3 months free offer

streetpl — Thu, 23 Nov 2023 09:34:49 GMT

Thank you. I appreciate it.

Re: Misleading 3 months free offer

Arne-TalkTalk — Thu, 23 Nov 2023 13:41:45 GMT

Hi @streetpl

I have sent you a PM on the community to confirm some security.

Thank you.

Re: Misleading 3 months free offer

streetpl — Fri, 24 Nov 2023 15:28:50 GMT

If there is any updates on my case? Thank you in advance.

Re: Misleading 3 months free offer

Arne-TalkTalk — Mon, 27 Nov 2023 13:49:02 GMT

Thank you. A bulk credit will be added to your account for the 3 months free service.

Re: Misleading 3 months free offer

streetpl — Mon, 27 Nov 2023 20:50:58 GMT

All sorted. Thank you so much. 5 stars

Re: Misleading 3 months free offer

Arne-TalkTalk — Tue, 28 Nov 2023 10:06:10 GMT

Happy to help.