topic Re: Amazon gift voucher in Billing

Amazon gift voucher

Kseston — Mon, 02 Oct 2023 19:45:09 GMT

Hi there I purchased talktalk and at the time there was a promotion of a £70 amazon voucher, however I have been with you guys for 4 months and still haven't recieved it

Re: Amazon gift voucher

Gliwmaeden2 — Mon, 02 Oct 2023 19:58:22 GMT

I'll move this to the billing section, @Kseston.

You need to complete your community forum profile details for TT staff to identify your account. Add your Talktalk landline number / account number in Personal Information.

Go via your avatar/name; settings. SAVE CHANGES.

Staff will reply during the day.

Re: Amazon gift voucher

Arne-TalkTalk — Tue, 03 Oct 2023 07:40:44 GMT

Hi Kseston

Thanks for your post

I can look into this but first, can you please update your community profile to include:

Name

Telephone number or account number.

Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Regards

Re: Amazon gift voucher

Kseston — Tue, 03 Oct 2023 08:21:19 GMT

All done

Re: Amazon gift voucher

Arne-TalkTalk — Tue, 03 Oct 2023 09:54:30 GMT

Hi Kseston

I need you to add your account number, to your profile, I cant locate an account with the information you have added.

Thank you.

Re: Amazon gift voucher

Kseston — Tue, 03 Oct 2023 12:24:17 GMT

OK I have now added my account number

Re: Amazon gift voucher

Arne-TalkTalk — Wed, 04 Oct 2023 11:37:32 GMT

Thank you I have escalated this.

Re: Amazon gift voucher

Kseston — Wed, 04 Oct 2023 13:33:37 GMT

Thank you

Re: Amazon gift voucher

Kseston — Thu, 05 Oct 2023 07:40:02 GMT

How long after it's been escalated will it be issued please?

Re: Amazon gift voucher

Gliwmaeden2 — Thu, 05 Oct 2023 07:58:38 GMT

These can take several weeks, @Kseston. Hopefully much sooner.

Just check back now and then for an update.

Re: Amazon gift voucher

Anonymous — Fri, 06 Oct 2023 07:57:39 GMT

Morning,

I'll ask Arne for an update for you.

Thanks

Michelle

Re: Amazon gift voucher

Kseston — Fri, 06 Oct 2023 08:13:17 GMT

Thank you

Re: Amazon gift voucher

Kseston — Thu, 30 Nov 2023 06:02:31 GMT

Hi there,

Any update on the voucher yet please?

Re: Amazon gift voucher

Arne-TalkTalk — Thu, 30 Nov 2023 08:27:16 GMT

HI @Kseston

I have sent you a PM

Thank you.

Re: Amazon gift voucher

Kseston — Mon, 18 Dec 2023 23:10:56 GMT

Any more updates on the voucher please? I went live on may 22nd, I have contacted Facebook for support with no avail it's been past the 90 days, I signed up to talk talk to with the promise of a voucher that I am still chasing!

Re: Amazon gift voucher

Gliwmaeden2 — Tue, 19 Dec 2023 00:44:18 GMT

I'll re-escalate this for you, @Kseston.

You did reply to Arne's PM?

Re: Amazon gift voucher

Arne-TalkTalk — Tue, 19 Dec 2023 11:25:22 GMT

Hi @Kseston

I have sent you a PM.

Thank you.

Re: Amazon gift voucher

Kseston1987 — Tue, 19 Dec 2023 12:06:57 GMT

I can't seem to get onto my messages at the moment

Re: Amazon gift voucher

Kseston — Tue, 19 Dec 2023 12:12:52 GMT

All sorted thank you

Re: Amazon gift voucher

Arne-TalkTalk — Tue, 19 Dec 2023 14:09:45 GMT

Happy to help.