topic Re: Giftcloud Reward in Billing

Giftcloud Reward

jrussell10 — Tue, 14 Nov 2023 15:48:29 GMT

Hi I recently went live with my new TalkTalk full fibre service. The Giftcloud tracker says that they are still waiting for TalkTalk to confirm a purchase. I have paid my first bill now so would have thought that confirmation could have been made?

Can anyone take a look at this please?

Re: Giftcloud Reward

ferguson — Tue, 14 Nov 2023 15:50:45 GMT

It can take up to 90 days for a Giftcloud voucher to be paid. How did you get it?

If you would like the support team to look into this for you make sure that your personal details including TalkTalk phone number and/or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.

Re: Giftcloud Reward

jrussell10 — Tue, 14 Nov 2023 15:57:33 GMT

Hi I got an email from Giftcloud when I signed up with TalkTalk initially but the status has not changed since. It says that TalkTalk need to confirm the purchase still (I understand that the actual voucher might take 90 days to arrive). Just not sure that anything will happen until TalkTalk confirm that I completed the purchase and have a live service now?

Have completed personal details so will wait for the support team to reach out to me.

Re: Giftcloud Reward

Arne-TalkTalk — Wed, 15 Nov 2023 12:38:55 GMT

Hi jrussell10

I will contact the team responsible for the vouchers.

I'll post back when they reply.

Regards

Re: Giftcloud Reward

jrussell10 — Thu, 23 Nov 2023 14:42:36 GMT

Has there been any response yet from the voucher team please?

Re: Giftcloud Reward

Arne-TalkTalk — Thu, 23 Nov 2023 14:57:11 GMT

Hi jrussell10

Can you confirm the amount the reward was for?

Re: Giftcloud Reward

jrussell10 — Thu, 23 Nov 2023 15:03:17 GMT

Sure - it was a £55 giftcard

Re: Giftcloud Reward

Arne-TalkTalk — Thu, 23 Nov 2023 15:05:30 GMT

Ok leave this with me.

Re: Giftcloud Reward

jrussell10 — Thu, 30 Nov 2023 09:56:22 GMT

Hi any news on this please?

Re: Giftcloud Reward

Arne-TalkTalk — Thu, 30 Nov 2023 11:08:34 GMT

I have sent you a PM on the community