topic Re: Not received autocompensation for loss of service in Billing

Not received autocompensation for loss of service

underneonlights — Thu, 30 Nov 2023 12:15:02 GMT

I had a total loss of service starting on Friday 6th October, and the issue was resolved on Sunday 15th October. I was informed the length of time with no service meant that I would be entitled to some compensation. I was made aware that there would be a delay of a month before the compensation was paid but I have still not heard anything about it, and there has been no credit to my bill. Please can you help?

Re: Not received autocompensation for loss of service

Arne-TalkTalk — Thu, 30 Nov 2023 14:10:08 GMT

Hi @underneonlights

I can help with this I first need to confirm some security questions

I have sent you a PM on the community

Regards

Re: Not received autocompensation for loss of service

RMcGough — Thu, 30 Nov 2023 14:42:36 GMT

Good luck trying to claim any compensation back my friend. Talktalk are no help - i’ve been having ongoing battles for a similar issue. Truly help it gets resolved

Re: Not received autocompensation for loss of service

Arne-TalkTalk — Fri, 01 Dec 2023 09:32:40 GMT

Hi @underneonlights

I have asked the Auto compensation team to investigate,

Once the investigation is complete you will receive an SMS/Email.

Regards

Re: Not received autocompensation for loss of service

Gliwmaeden2 — Fri, 01 Dec 2023 10:49:00 GMT

@RMcGough, you received a reply from staff on Wednesday, the same day you had posted.

Please follow up on your own thread.

https://community.talktalk.co.uk/t5/Billing/compensation/td-p/3004670

Re: Not received autocompensation for loss of service

RMcGough — Fri, 01 Dec 2023 11:05:54 GMT

@Gliwmaeden2 I have chased actually and still not gotten a response despite sending all my verification details across via PM? So thank you for your insight. Much appreciated.

Re: Not received autocompensation for loss of service

Gliwmaeden2 — Fri, 01 Dec 2023 11:09:35 GMT

Please don't post on THIS thread, @RMcGough. It can cause confusion for the OP.

I'll re-escalate yours.