topic Full payment in Billing

Full payment

Kacora999 — Wed, 06 Dec 2023 22:15:29 GMT

Hi last month my internet works only 2weeks but they take full payment even i had call they will not take money for all moth what to do now? THX *

Re: Full payment

Gliwmaeden2 — Wed, 06 Dec 2023 23:13:58 GMT

@Kacora999, the bill will be for the normal contracted amount regardless of whether we have slow speeds / no internet / no phone. Keep the Direct Debit in place.

There is an automated compensation scheme for cases where you lose service entirely.

It takes a month after the resolution of the fault, but is more generous than the pro rata amount would have been per day as it is also to compensate for the inconvenience etc.

Details of the scheme are here:

https://community.talktalk.co.uk/t5/Articles/About-your-auto-compensation-credit/ta-p/2326583

Re: Full payment

ferguson — Wed, 06 Dec 2023 23:55:14 GMT

@Kacora999

Which service do you have i.e. regular broadband, fibre, full fibre etc? If you are having issues with it the support team here will be happy to help.

Re: Full payment

Arne-TalkTalk — Thu, 07 Dec 2023 10:09:09 GMT

Hi Kacora999

Thanks for your post

I can look into this but first, can you please update your community profile to include:

Name

Telephone number or account number.

Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Regards