topic Re: Cancelled account in Billing

Cancelled account

Garrymccormack — Fri, 08 Dec 2023 13:30:32 GMT

I cancelled my account months ago, sent my equipment back as you requested yet I am still being billed. This is starting to have an effect on my mental health. Can you please delete my account immediately.

Re: Cancelled account

Garrymccormack — Fri, 08 Dec 2023 13:33:24 GMT

Account

Re: Cancelled account

AllyM — Fri, 08 Dec 2023 19:15:02 GMT

@Garrymccormack ,

Staff probably won't be back on the forum now until after the weekend, and they although they may be able to check on the status of your account, they can't process cancellations.

If the cancellation doesn't appear to have gone through, I think your best bet is to contact customer services again by phone.

Re: Cancelled account

Arne-TalkTalk — Tue, 12 Dec 2023 10:05:37 GMT

Hi Garrymccormack

Thanks for your post

I can look into this but first, can you please update your community profile to include:

Name

Telephone number or account number.

Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Regards