topic Re: Account shows pending order in Billing

Account shows pending order

Divsec — Wed, 13 Dec 2023 12:35:27 GMT

Hi my account currently shows a current order pending due to go live 6/1/24 (coincidentally the date my contract ends)

When I drill into "order" no details are shown.

I have recently asked for a quotation which I suspect the system is seeing as a done deal which is incorrect.

I'm quite happy for my contract to expire and to run on a rolling month basis.

Could you kindly remove this phantom order from my account.

Many thanks

Gliwmaeden2 — Wed, 13 Dec 2023 13:09:21 GMT

Strange, @Divsec.

Normally a new deal would show up as applying the same day .... even if in error.

Definitely worth further digging ahead of whatever they have in store for you!

Arne-TalkTalk — Wed, 13 Dec 2023 13:20:17 GMT

The only open order is the removal of the unlimited calls boost, did you request this when you spoke to CS?

Divsec — Wed, 13 Dec 2023 16:12:55 GMT

Yes @Arne-TalkTalk thanks for checking