https://community.talktalk.co.uk/t5/Billing/Charge-for-call-out/m-p/3008619#M329345 <P>I have been charged for a call-out, when I was reassured that this would not be imposed, as the box needed replacing. The fault was with your company and I have waited weeks for it to be rectified.</P><P>I addressed the problem on the phone/ chat many days ago, but have not had a response and had £114.86 debited from my account (23.11.23.)</P><P>Please respond and refund me the call-out £75</P><P>&nbsp;</P> Sat, 16 Dec 2023 12:46:17 GMT Talker23 2023-12-16T12:46:17Z https://community.talktalk.co.uk/t5/Billing/Charge-for-call-out/m-p/3008619#M329345 <P>I have been charged for a call-out, when I was reassured that this would not be imposed, as the box needed replacing. The fault was with your company and I have waited weeks for it to be rectified.</P><P>I addressed the problem on the phone/ chat many days ago, but have not had a response and had £114.86 debited from my account (23.11.23.)</P><P>Please respond and refund me the call-out £75</P><P>&nbsp;</P> Sat, 16 Dec 2023 12:46:17 GMT https://community.talktalk.co.uk/t5/Billing/Charge-for-call-out/m-p/3008619#M329345 Talker23 2023-12-16T12:46:17Z https://community.talktalk.co.uk/t5/Billing/Charge-for-call-out/m-p/3009383#M329411 <P>Hi <a href="https://community.talktalk.co.uk/t5/user/viewprofilepage/user-id/541298">@Talker23</a></P> <P>&nbsp;</P> <P>I can help with this I first need to confirm some security questions</P> <P>I have sent you a PM on the community</P> <P>&nbsp;</P> <P>Regards</P> Tue, 19 Dec 2023 13:40:30 GMT https://community.talktalk.co.uk/t5/Billing/Charge-for-call-out/m-p/3009383#M329411 Arne-TalkTalk 2023-12-19T13:40:30Z