topic Re: Direct debit in Billing

Direct debit

Trigster — Sat, 16 Dec 2023 13:29:02 GMT

I have been trying to set up a DD for my broadband but the system won't accept my sort code, saying its invalid! It's 04-00-04.

System doesn't like the 00.

Why???

AllyM — Sat, 16 Dec 2023 15:04:13 GMT

Staff on this forum don't generally work at weekends and I'm not sure if they can set up DD instructions anyway.

It may be quickest and easiest for you to just contact customer services by phone or live chat to get it set up for you.

Gliwmaeden2 — Sat, 16 Dec 2023 16:17:31 GMT

This fault has been reported a few times recently, @Trigster.

Ensure that you have completed Personal Information in your profile area and SAVE CHANGES in there.

Staff will be back after the weekend.

Arne-TalkTalk — Tue, 19 Dec 2023 13:44:14 GMT

Hi Trigster

Have you called us on 03451720088

Customer service should be able to add your new details

Sorry for any inconvenience caused.