topic Re: Charge for router in Billing

Charge for router

meermogz — Sat, 16 Dec 2023 18:06:33 GMT

Hi, I left Talktalk at the beginning of November when my last contract expired. I was told by customer service that a bag would be sent out so I could return the router. I’m still waiting to receive this, but I’ve had a bill today saying that I’m going to be charged £50. I’ve tried contacting customer service today via the chat with no success. How am I supposed to return the router if I can’t get a bag to return it in. I’m very upset to receive a bill for this at this time of year for something that isn’t my fault. I will continue to try and contact Customer support, but I’m so upset by this, even more so when I see that the same thing has happened to so many other people. Any advice would be appreciated. Thank you

Re: Charge for router

Gliwmaeden2 — Sat, 16 Dec 2023 19:42:44 GMT

Staff can send you a bag when they pick up your thread after the weekend, @meermogz.

Re: Charge for router

Arne-TalkTalk — Mon, 18 Dec 2023 11:30:44 GMT

Hi meermogz

Thanks for your post

I can look into this but first, can you please update your community profile to include:

Name

Telephone number or account number.

Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Regards

Re: Charge for router

meermogz — Mon, 18 Dec 2023 14:39:45 GMT

Hi, account has been updated with my old TT phone number now. Cheers

Re: Charge for router

Arne-TalkTalk — Mon, 18 Dec 2023 15:04:15 GMT

Hi meermogz

I have requested a returns bag for you,

When you send it please add the the tracking number to this thread.

Thank you.

Re: Charge for router

meermogz — Mon, 18 Dec 2023 15:12:31 GMT

Thank you. Am I still going to be charged the £50 or will that be cancelled?

Re: Charge for router

Arne-TalkTalk — Mon, 18 Dec 2023 15:13:54 GMT

It will be cancelled.

Re: Charge for router

meermogz — Mon, 18 Dec 2023 17:51:41 GMT

Thank you for your help

Re: Charge for router

Arne-TalkTalk — Tue, 19 Dec 2023 09:59:51 GMT

No problem.