topic Re: Engineer charge after being told I wouldn't be. in Billing

Engineer charge after being told I wouldn't be.

SJTSJTSJT — Wed, 20 Dec 2023 09:24:57 GMT

I have been issued with a £75 engineer charge when I was explicitly told over the phone that the issue was with the exchange and I would not have to pay anything. This comes after the connection at my elderly mother's house was less than half the speed it should have been for several weeks.

Please can someone look into this?

Re: Engineer charge after being told I wouldn't be.

Arne-TalkTalk — Wed, 20 Dec 2023 10:58:34 GMT

Hi SJTSJTSJT

Is this your account?

Can you add the account details to your community profile.

Thank you.

Re: Engineer charge after being told I wouldn't be.

SJTSJTSJT — Wed, 20 Dec 2023 11:00:58 GMT

Good morning. Yes, it's my account. I think I've added the details to my profile, but please let me know if I've missed something.

Thank you.

Re: Engineer charge after being told I wouldn't be.

Arne-TalkTalk — Wed, 27 Dec 2023 14:09:26 GMT

I can see that you have spoken to customer services and agreed a resolution.