topic Re: Topcashback not tracked in Billing

Topcashback not tracked

Alana123 — Tue, 12 Dec 2023 12:57:09 GMT

Hello,

I have signed up through topcashback and it hasn’t tracked (full fibre 150)

they require an N7, N8 or S0 number which I am unable to find - please could I get some assistance?

thank you

Re: Topcashback not tracked

Gliwmaeden2 — Tue, 12 Dec 2023 22:21:50 GMT

@Alana123, I'll move this to the billing section of the forum.

Make sure that you have completed your community forum profile details for TT staff to identify your account. You can put your account number in where it asks for your phone number.

Go via your avatar/name; settings. Drop down menu. Personal Information. SAVE CHANGES.

Staff will reply during the day, Monday to Friday.

Re: Topcashback not tracked

Alana123 — Wed, 13 Dec 2023 22:52:19 GMT

Hi, I think that should be sorted now, thank you

Re: Topcashback not tracked

Gliwmaeden2 — Wed, 13 Dec 2023 22:54:40 GMT

Glad to hear that this has been resolved, @Alana123.

Thanks for posting.

Re: Topcashback not tracked

Alana123 — Thu, 14 Dec 2023 09:36:54 GMT

Hi, sorry, I just mean I’ve added the account number

for the topcashback I need an account number starting N7, N8 or S0 but I cannot seem to find anything about this

Re: Topcashback not tracked

Gliwmaeden2 — Thu, 14 Dec 2023 09:48:56 GMT

Thanks for the clarification, @Alana123!

Hoping that staff pick this up soon for you.

Re: Topcashback not tracked

Arne-TalkTalk — Wed, 20 Dec 2023 11:44:54 GMT

Hi @Alana123

I have sent you a PM with the order reference.

Regards