topic Re: Requesting a returns bag in Billing

Requesting a returns bag

alan-r — Thu, 14 Dec 2023 17:50:36 GMT

I've been a TalkTalk customer for some time and have used the equipment returns process at least twice. I've recently installed a a Humax Aura. I have a TalkTalk TV box (DN372T) and the TV box that came with my fibre install a year ago, which I never used because it needed external storage. How do I obtain a returns bag to send the equipment for recycling?

Re: Requesting a returns bag

Gliwmaeden2 — Thu, 14 Dec 2023 18:40:00 GMT

Staff can send a bag / bags, @alan-r.

Not a problem.

They'll be in touch on here during the day.

Re: Requesting a returns bag

alan-r — Mon, 18 Dec 2023 13:39:20 GMT

Sadly I've not heard from TT. I can only assume that my equipment isn't of interest. It would have been good if they could have confirmed this though.

Re: Requesting a returns bag

Gliwmaeden2 — Mon, 18 Dec 2023 19:13:48 GMT

I'll re-escalate this for you, @alan-r.

Re: Requesting a returns bag

Arne-TalkTalk — Tue, 19 Dec 2023 13:50:42 GMT

Hi @alan-r

Sorry for the delay.

I have requested a returns bag to be sent to you ASAP.

Regards

Re: Requesting a returns bag

alan-r — Thu, 21 Dec 2023 12:38:07 GMT

Many thanks Arne.

Re: Requesting a returns bag

Arne-TalkTalk — Wed, 27 Dec 2023 14:13:32 GMT

Let us know when its arrives.

Re: Requesting a returns bag

alan-r — Thu, 04 Jan 2024 12:28:57 GMT

Hi, that bag arrived this morning. The TT box & power supply are packed and awaiting collection.

Re: Requesting a returns bag

Anonymous — Thu, 04 Jan 2024 12:40:27 GMT

Hi alan,

Great, thanks for letting us know.

Michelle 🙂