topic Re: No giftcloud voucher in Billing

No giftcloud voucher

freejacku — Fri, 22 Dec 2023 15:38:37 GMT

Hi. I've purchased a 500mbps Fibre broadband package in july and no update from giftcloud about the 80£ amazon voucher. I've almost forgot about it. If i click on the initial email from them (7 august) it says "your purchase is pending). I went live on 24 of july. To contact giftcloud i need my order id (starting with a "N") which i can't find in any of my emails including spam folder. Purchased thru comparethemarket. Any ideas on how to chase this voucher? Thanks in advance for your assistance!

Re: No giftcloud voucher

Gliwmaeden2 — Fri, 22 Dec 2023 16:37:39 GMT

Staff will reply after Boxing Day, @freejacku.

See also Talktalk's customer support opening hours over the festive period:

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

Re: No giftcloud voucher

Arne-TalkTalk — Wed, 27 Dec 2023 15:27:51 GMT

Hi freejacku

I have sent a PM with your order number.

Regards.

Re: No giftcloud voucher

freejacku — Wed, 27 Dec 2023 19:07:22 GMT

Hi. Thank you very much for your assistance. I have contacted giftcloud now and waiting for their reply.