topic Re: Price in Billing

Price

m-cichosz — Fri, 29 Dec 2023 07:54:55 GMT

Hello, I have broadband from you and last time the price change few time, could you let me know why, before Ipay 25 now is 33 this is near 40% more

Re: Price

Gliwmaeden2 — Fri, 29 Dec 2023 08:12:31 GMT

When you come out of contract, @m-cichosz the price goes up to the headline amount.

Check previous bills to see what previous discounts you had.

These stop when you come to the end of the contract - some stop earlier, if you had a free or discounted boost it can be just for a few months or 18 months instead of 2 years of the full contract.

So check back on the details of several months.

There is also the increase in April (CPI + 2.7%) which would have been applied.

Even if your contract doesn't end just yet, if it ceases within this coming month, the out of contract price will affect the current bill.

Re: Price

Arne-TalkTalk — Fri, 29 Dec 2023 09:36:19 GMT

Hi @m-cichosz

Thanks for your post

I can look into this but first, can you please update your community profile to include:

Name

Telephone number or account number.

Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Regards