topic Ending contract Nightmares in Billing

Ending contract Nightmares

Rachel# — Mon, 01 Jan 2024 21:37:59 GMT

Hi everyone, we had broadband full fibre installed on the 18th December 2023 two days later I called them and requested a cancellation under the no quibble 7 day period because it had not worked correctly from day one. Told them the issues every time I spoke to someone. I have now called/chatted to them 9 times and even lodged a complaint. A lady called me a few days ago to try and resolve. Told her we still wanted to progress with the cancellation, she said it would be sorted. Guess what I am still waiting to get confirmation from them, nothing ....apart from an email saying we have resolved your complaint!! Unbelievable

Why are talk talk so poor with cancellations, I have recorded every call/conversation and have done screenshots of the constant chats I've had. What do I do know,? I chatted yesterday to another member of staff and she stated nothing is on my file for a cancellation. I give up..I really do, my only option is now to lodge a small claims court order to get them to terminate and also claim the £60 they took out a few days ago. Does anyone have any suggestions what else to do because this tactic is very sneaky and I'm getting very upset and frustrated about this whole matter. I wouldn't put it out in here but I'm desperate because staff don't take me seriously or something?

Any advice would be appreciated 👍

Re: Ending contract Nightmares

Gliwmaeden2 — Mon, 01 Jan 2024 21:52:27 GMT

@Rachel#,

I'll move this to the billing section of the forum.

Staff will be back Tuesday to Friday, daytime, to help pick up the pieces.

Re: Ending contract Nightmares

Arne-TalkTalk — Tue, 02 Jan 2024 10:10:18 GMT

Hi Rachel#

Thanks for your post

I can look into this but first, can you please update your community profile to include:

Name

Telephone number or account number.

Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Regards

Re: Ending contract Nightmares

Rachel# — Tue, 02 Jan 2024 12:54:51 GMT

Hello I have added the details all done thanks