topic Not received compensation in Billing

Not received compensation

TheOriginalCatwoman — Tue, 02 Jan 2024 09:28:30 GMT

Good morning - a couple of months ago my phone stopped working for two or three days - I could not dial out or receive calls. I had to contact TalkTalk customer services on my mobile, which added to my mobile bill for that month.

TalkTalk organised a BT engineer who came out and fixed the fault. The customer services advisor said that I would receive compensation for the time period my phone was not working.

However I had not heard anything further about this matter - can you please advise on who should be dealing with this matter?

Re: Not received compensation

Gliwmaeden2 — Tue, 02 Jan 2024 09:42:19 GMT

It sounds as though it was repaired within the minimum time period, @TheOriginalCatwoman.

https://community.talktalk.co.uk/t5/Articles/About-your-auto-compensation-credit/ta-p/2326583

Re: Not received compensation

TheOriginalCatwoman — Tue, 02 Jan 2024 14:35:26 GMT

.Thank you Gliwmaeden, I will check that. I ran a fault diagnosis on a Friday when I first noticed the problem and it said that it had been noted at TalkTalk's end. However the person I spoke with at customer services said that they would be preparing compensation for me for the loss of the service, and did not mention any kind of timespan.

Re: Not received compensation

Arne-TalkTalk — Thu, 04 Jan 2024 14:33:30 GMT

Hi TheOriginalCatwoman

The timescale for compensation is 72 hours from the time its reported, but that excludes the 1st weekend, so it looks like the fault was resolved in the allotted time.

Regards