topic Re: Cashback in Billing

Cashback

covertcarl — Thu, 07 Dec 2023 14:34:31 GMT

I was hoping I could get some info on Cashback. I signed up via Quidco with £137.50 cashback. I am almost at the end of my 18 month contract and the cashback is still showing as "With Retailer". Do Talktalk honestly expect to keep customers when they can't approve a cashback claim in 16 months? Be interested to know of anyone has actually had the cashback paid out or if it is just declined once the contract term is up?

Re: Cashback

Gliwmaeden2 — Thu, 07 Dec 2023 23:53:56 GMT

It's best to chase it far sooner, @covertcarl, but staff on here will follow this up for you.

Make sure you have completed the Personal Information details in your profile area. Go via your avatar/name; settings. SAVE CHANGES.

Staff reply during the day, Monday to Friday.

Re: Cashback

Arne-TalkTalk — Fri, 08 Dec 2023 10:38:32 GMT

Hi covertcarl

Thanks for your post

I can look into this but first, can you please update your community profile to include:

Name

Telephone number or account number.

Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Regards

Re: Cashback

covertcarl — Wed, 03 Jan 2024 08:10:45 GMT

@Arne-TalkTalk I have managed to update my profile details if you could look into this for me please.

Re: Cashback

Arne-TalkTalk — Wed, 10 Jan 2024 13:55:48 GMT

Thank you I will chase this up

Re: Cashback

covertcarl — Wed, 10 Jan 2024 15:41:16 GMT

Thank you. Appreciate that

Re: Cashback

covertcarl — Fri, 09 Feb 2024 19:18:04 GMT

@Arne-TalkTalkJust wondering if you managed to look into this. It still hasn't appeared and its nearly 18 months now. Thanks.

Re: Cashback

Gliwmaeden2 — Fri, 09 Feb 2024 20:42:46 GMT

Staff will follow up after the weekend, @covertcarl.

Re: Cashback

Arne-TalkTalk — Fri, 15 Mar 2024 09:39:07 GMT

Hi covertcarl

Was the cahsback issued?

Re: Cashback

covertcarl — Tue, 26 Mar 2024 11:55:57 GMT

Hi, no it is still showing as with Talktalk for approval