topic Re: Returning Equipment in Billing

Returning Equipment

yorkshirekev — Wed, 03 Jan 2024 17:02:15 GMT

I've received a few emails asking me to return my equipment in the return bag. However, I have never received the return bag. Frustratingly these emails are not monitored so you can't just reply to them. I have requested one using the chat feature of my logged-in account but still no bag has arrived.

I have just received another email saying I will be charged £50 because I didn't return the equipment within the deadline!

What a terrible service. Can TalkTalk legally charge me for not returning the equipment when they have failed to provide a way for me to do so? This feels like some kind of scam to extort money from ex-customers.

I guess I now have to try multiple other ways to get in contact with them so I can return their equipment. Very time-consuming and frustrating. Has anyone else had this hassle from TalkTalk?

Re: Returning Equipment

fr8ys — Wed, 03 Jan 2024 17:18:17 GMT

Hi,

I have raised this formally with support staff for them to respond.

Hopefully they will do so soon.

Re: Returning Equipment

Arne-TalkTalk — Thu, 04 Jan 2024 13:54:28 GMT

Hi yorkshirekev

Thanks for your post

I can look into this but first, can you please update your community profile to include:

Name

Telephone number or account number.

Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Regards

Re: Returning Equipment

yorkshirekev — Thu, 04 Jan 2024 17:25:11 GMT

Hi Arne,

Thank you for looking into this. Today, the return bag finally arrived through the post so I can return the equipment. However, the deadline has passed so I don't know if I would still get changed but hopefully not. I did manage to call customer services last night to highlight the issue and a note has been added to my account to say I had not received the return bag, but I've not had any confirmation.

I have updated my profile to include my talktalk account number.

Thanks again,

Kev.

Re: Returning Equipment

ferguson — Thu, 04 Jan 2024 17:50:43 GMT

Make sure you get and keep the proof of postage receipt when you take the returns bag to the Post Office.

Re: Returning Equipment

Arne-TalkTalk — Fri, 05 Jan 2024 10:19:02 GMT

I have updated your account to stop any charges.