topic Re: claiming my gift voucher in Billing

claiming my gift voucher

RichL2 — Mon, 18 Dec 2023 16:24:26 GMT

When will I receive my gift voucher. It was promised when I started my new contract on 2/11/03

Re: claiming my gift voucher

ferguson — Mon, 18 Dec 2023 16:41:33 GMT

Who offered the voucher, TalkTalk directly, or a third-party? How much was it for? It can take anything between 30 and 90 days for these to come through, but the support team here will be happy to check for you.

Re: claiming my gift voucher

Tim_Fibre1 — Mon, 18 Dec 2023 22:22:38 GMT

Poor communication on the vouchers has lead me to this forum. Like other contributors I am in the dark about when, or how the voucher gets paid. Is this deliberate by talk talk. I wounder how many offers are made only to lapse?

Re: claiming my gift voucher

Gliwmaeden2 — Tue, 19 Dec 2023 00:49:13 GMT

It's important to start your own separate thread for this sort of help issue, @Tim_Fibre1.

This is to avoid confusion between customers' accounts and the staff replies etc.

Please return to the message board and click on start a topic.

Also complete your community forum profile details.

Go via your avatar/name; settings; from the drop down menu, complete Personal Information. SAVE CHANGES.

Re: claiming my gift voucher

Arne-TalkTalk — Tue, 19 Dec 2023 12:01:27 GMT

Hi @RichL2

Thanks for your post, how much was the voucher for?

I can look into this but first, can you please update your community profile to include:

Name

Telephone number or account number.

Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Regards

Re: claiming my gift voucher

RichL2 — Wed, 20 Dec 2023 12:59:50 GMT

I have updated the profile.

I dont remember the amount ( I have a note somewhere but cant find it at the moment). I guess you will have a record of it.

Re: claiming my gift voucher

Arne-TalkTalk — Fri, 05 Jan 2024 10:23:02 GMT

Thank you I will escalate this to the team responsible.