topic Re: Enquiries help not available in Billing

Enquiries help not available

Brum3067 — Fri, 29 Dec 2023 15:11:20 GMT

Unable to contact TalkTalk by CHAT which says 'Return to Previous Screen' and no input box. No tones after selecting Option 11 after dialling O345 172 0088 number.

Is this a fault or is nobody work on 29th Dec.

Re: Enquiries help not available

Gliwmaeden2 — Fri, 29 Dec 2023 15:57:44 GMT

No problem reaching Chat here, @Brum3067.

Try a different browser, no ad blockers, allow pop ups.

Mine works on Chrome on a Samsung Galaxy with no fiddling.

Check opening hours here, but they should be available as normal today and tomorrow:

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

With Chat, you can keep answering "No" to their suggestions for topics till they put you through to a human anyway.

If phone support is cutting off, try one of their other options and see if they'll put you through to the right department from there.

Forum staff won't be back now before Tuesday.

Re: Enquiries help not available

Arne-TalkTalk — Fri, 05 Jan 2024 10:42:50 GMT

Hi Brum3067

Did you get through?

Re: Enquiries help not available

Brum3067 — Fri, 05 Jan 2024 11:12:12 GMT

I retried later but CHAT still not working, so telephoned again. This time instead of no tones after making selection, I was able to speak to an advisor. She was very helpful and the issue of my contract renewal was resolved.

Re: Enquiries help not available

Arne-TalkTalk — Fri, 05 Jan 2024 12:05:48 GMT

Thanks for the update, glad you got it sorted.