topic Re: Returning Equipment in Billing

Returning Equipment

Lilly2321 — Fri, 29 Dec 2023 15:21:38 GMT

Hi I know the main article says you are not issuing as many return labels as before, but how do I know if I'm exempt to return the equipment and won't be charged or if it's a mistake that a return package wasn't sent to me? I just don't want to be charged £50 in the future for not receiving a return bag and not knowing.

I've added my customer details to the personal section of my account here in case you need to find my details. Thanks

Re: Returning Equipment

Lilly2321 — Tue, 02 Jan 2024 03:14:26 GMT

Hi can anyone have a look at this for me please?

Re: Returning Equipment

Gliwmaeden2 — Tue, 02 Jan 2024 09:21:55 GMT

@Lilly2321, your thread is in the queue for attention. Staff are only just back from the holiday and will be catching up in the coming days.

Re: Returning Equipment

Lilly2321 — Fri, 05 Jan 2024 06:24:03 GMT

Yeah nothing so far. I just hope they don't come up with a £50 charge out of nowhere as I've never received a returns bag and no attention to my query.

And it's not about a queue as I've seen them responding to queries that were posted after mine.

Re: Returning Equipment

Arne-TalkTalk — Fri, 05 Jan 2024 11:39:49 GMT

Hi @Lilly2321

You wont get charged a returns bag has been ordered.

Regards.

Re: Returning Equipment

Lilly2321 — Fri, 05 Jan 2024 13:08:06 GMT

Many thanks Arne, I'll update here once I receive it.

Re: Returning Equipment

Arne-TalkTalk — Fri, 05 Jan 2024 14:47:06 GMT

No problem.