topic Re: GIFT CARD STILL NOT RECIEVED in Billing

GIFT CARD STILL NOT RECIEVED

shamrox — Wed, 13 Dec 2023 18:41:28 GMT

Hi,

when i joined Talktalk over 3months ago It was through a cashback and voucher offer, including a £105 gift card.

The purchase was completed in line with all the conditions but I have still not received any confirmation since the last talktalk/giftcloud email on 30th August saying I would receive the gift card within 90 days

Thank you

Re: GIFT CARD STILL NOT RECIEVED

Gliwmaeden2 — Wed, 13 Dec 2023 19:55:44 GMT

Moving this to the billing section for you, @shamrox, as it's a contract sort of issue rather than to do with the broadband service itself.

Re: GIFT CARD STILL NOT RECIEVED

shamrox — Mon, 18 Dec 2023 20:56:49 GMT

Thank you

Re: GIFT CARD STILL NOT RECIEVED

Arne-TalkTalk — Wed, 20 Dec 2023 11:00:08 GMT

Hi shamrox

Thanks for your post

I can look into this but first, can you please update your community profile to include:

Name

Telephone number or account number.

Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Regards

Re: GIFT CARD STILL NOT RECIEVED

shamrox — Wed, 20 Dec 2023 21:54:53 GMT

I have updated my profile.

Thank you

Re: GIFT CARD STILL NOT RECIEVED

Arne-TalkTalk — Fri, 29 Dec 2023 10:27:20 GMT

Hi shamrox

Thank you for updating your profile.

I will contact the team responsible for the vouchers.

Regards

Re: GIFT CARD STILL NOT RECIEVED

shamrox — Mon, 08 Jan 2024 14:09:32 GMT

Thank you.

Please let me know if you require anything else, e.g. emails, screenshots etc

👍

Re: GIFT CARD STILL NOT RECIEVED

Gliwmaeden2 — Mon, 08 Jan 2024 16:27:17 GMT

I'll re-escalate this thread for you, @shamrox.

Re: GIFT CARD STILL NOT RECIEVED

shamrox — Fri, 19 Jan 2024 19:47:00 GMT

Hi,

Has there been any update on this please?

I only signed up for this deal due to the cashback & gift card deal and like many others I'm having a tough time right now.

thank you

Re: GIFT CARD STILL NOT RECIEVED

Gliwmaeden2 — Tue, 23 Jan 2024 14:23:02 GMT

The most recent replies to similar requests have indicated that there's a "backlog", @shamrox.

I'll keep re-escalating this, but remember that staff are not on here at weekends.

Re: GIFT CARD STILL NOT RECIEVED

shamrox — Mon, 22 Jan 2024 16:19:37 GMT

Thank you

I understand there may be a backlog but I had relied on the operators promise of savings and am very poor right now.

Not receiving the cashback and gift card as promised, when promised has meant I have been late on a couple of payments and now talktalk have added a charge of £15 to my next bill for late payment!

Am I entitled to add a charge for their contractual failure?

I doubt it, but I'm the one out of pocket.

Although thank you and the many helpful people on the community for their assistance

Re: GIFT CARD STILL NOT RECIEVED

shamrox — Fri, 02 Feb 2024 18:50:48 GMT

☹️

Re: GIFT CARD STILL NOT RECIEVED

Gliwmaeden2 — Fri, 02 Feb 2024 23:18:05 GMT

Goodness me, @shamrox.

No idea why this didn't receive any reply from @Arne-TalkTalk.

Re-escalating this yet again in hope.

Monday at the earliest for a reply.

Re: GIFT CARD STILL NOT RECIEVED

Arne-TalkTalk — Tue, 06 Feb 2024 15:53:02 GMT

The only thing I can do is chase this up again, which I have done.

Re: GIFT CARD STILL NOT RECIEVED

shamrox — Fri, 09 Feb 2024 12:22:14 GMT

Thank you Arne, I understand.

no criticism of helpful people on here

✌️

Re: GIFT CARD STILL NOT RECIEVED

shamrox — Thu, 29 Feb 2024 12:33:18 GMT

Since it will soon be another month since since ive had any news on this, is there anything else I can do?

thanks

Re: GIFT CARD STILL NOT RECIEVED

Arne-TalkTalk — Wed, 06 Mar 2024 12:24:30 GMT

Hi shamrox

I have sent you a PM

Regards

Re: GIFT CARD STILL NOT RECIEVED

shamrox — Fri, 08 Mar 2024 21:24:30 GMT

Thank you 🙏