topic Re: Not recieved £80 reward card after 60 days in Billing

Not recieved £80 reward card after 60 days

RussellMate — Thu, 21 Dec 2023 13:36:14 GMT

I have been trying to talk to someone via live chat about this however it is not working. I keep getting a message telling me to go back or log in to use live chat, despite me being logged in already.

When I renewed my contract I was informed that I would receieve an £80 reward card sent to my email address within 60 days of my contract starting (9th October) but this is not the case.

I have been checking my junk mail also for an email from GiftCloud but have not receieved anything.

Is there another way I can get in touch with someone from customer service?

Re: Not recieved £80 reward card after 60 days

Gliwmaeden2 — Fri, 22 Dec 2023 21:18:18 GMT

Staff will be back from 27th December, @RussellMate, to look into billing / account issues etc.

Re: Not recieved £80 reward card after 60 days

Arne-TalkTalk — Fri, 29 Dec 2023 10:17:00 GMT

Hi RussellMate

I will contact the team responsible for the vouchers.

Regards

Re: Not recieved £80 reward card after 60 days

RussellMate — Tue, 09 Jan 2024 15:32:01 GMT

Have you had any update on this issue? I have still not recieved an email from either customer support or from GiftCloud. Thanks

Re: Not recieved £80 reward card after 60 days

Gliwmaeden2 — Tue, 09 Jan 2024 18:04:02 GMT

I'll move this to the billing section, @RussellMate, and re-escalate the thread.

Re: Not recieved £80 reward card after 60 days

Arne-TalkTalk — Fri, 12 Jan 2024 07:31:57 GMT

There is a backlog that the team are working through Sorry

Re: Not recieved £80 reward card after 60 days

RussellMate — Wed, 07 Feb 2024 13:05:07 GMT

Hi,

Can you please provide an update on the status of this? I am still yet to recieve anything in my email inbox or junk folders regard the gift certificate.

Thanks