topic Re: Land line grief in Billing

Land line grief

Robin70 — Thu, 04 Jan 2024 12:24:33 GMT

One month without land line, 3 engineers. Conclusion cancel contract and start new one as advised by engineer. Something to do with reference numbers. Spoke to agent to cancel and start new contract. Told me it would take about a week. Yesterday i received a text message saying sorry you are leaving please send your router back in the bag when it arrives. No sign of new contract. I am speechless. I don't know what to do to end this mess. The chatline is useless. 2 hours last week, 6 agents no one seemed capable of helping my situation.

Re: Land line grief

Divsec — Thu, 04 Jan 2024 12:41:10 GMT

Hi @Robin70 your post has been escalated and you should hear shortly.

Re: Land line grief

Arne-TalkTalk — Thu, 04 Jan 2024 13:08:29 GMT

Hi Robin70

Thanks for your post

I can look into this but first, can you please update your community profile to include:

Name

Telephone number or account number.

Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Regards

Re: Land line grief

Robin70 — Thu, 04 Jan 2024 14:02:03 GMT

Required info in profile

Re: Land line grief

Arne-TalkTalk — Wed, 10 Jan 2024 12:00:50 GMT

Did you place a cancellation the FTTP order shows as cancelled

Re: Land line grief

Anonymous — Wed, 10 Jan 2024 12:11:34 GMT

Good afternoon,

I'm sorry for the delay. Is your voice service currently ok and do you have a dial tone? Is it just the broadband connection that won't currently connect?

Thanks

Michelle