https://community.talktalk.co.uk/t5/Billing/TalkTalk-will-not-cancel-my-account-even-after-my-contract-has/m-p/3014105#M329798 <P>I have updated my account details</P> Wed, 10 Jan 2024 15:36:49 GMT halitx 2024-01-10T15:36:49Z https://community.talktalk.co.uk/t5/Billing/TalkTalk-will-not-cancel-my-account-even-after-my-contract-has/m-p/3013867#M329787 <P>I can’t even begin to describe the stress and frustration this so called well known company TalkTalk has caused me. They are Forcibly trying to keep my account running after i called them several times that my contract had ended and that I no longer wanted to renew it.</P><P>&nbsp;</P><P>My contract ended on 22/08/23 which was months ago!!!</P><P>&nbsp;</P><P>I contacted them several times and was promised that my account would be cancelled in 3-5 working days and even went through the procedures. Each time they deceived me after keeping me on the phone and pushing me onto different departments for hours.</P><P>&nbsp;</P><P>I explained to them that i had switched providers and are NO LONGER using their service (They even cancelled my line on the 22/11/23 and it is not working anymore) I have even cancelled my direct debit and paid my outstanding bill.<SPAN class="">&nbsp;</SPAN>Despite that each month they still bill me and harass me with their emails.</P><P>&nbsp;</P><P>At this point they are damaging my mental health and giving me so much stress that i cannot comprehend and blame myself how stupid i must have been to even signed up and been with this company in the beginning. I regret it so much and have had the worst experience ever.</P><P>&nbsp;</P><P>I am at breaking point &nbsp;and even thinking of taking legal actions against this horrible company.</P><P>&nbsp;</P><P>TalkTalk why are you forcing me to stay when my contract has ended? I have made it clear a thousand of times to your Customer service team that i have switched providers and my line is not even working anymore. Please cancel my account and leave me alone!</P> Tue, 09 Jan 2024 20:06:30 GMT https://community.talktalk.co.uk/t5/Billing/TalkTalk-will-not-cancel-my-account-even-after-my-contract-has/m-p/3013867#M329787 halitx 2024-01-09T20:06:30Z https://community.talktalk.co.uk/t5/Billing/TalkTalk-will-not-cancel-my-account-even-after-my-contract-has/m-p/3014096#M329797 <P>Hi <a href="https://community.talktalk.co.uk/t5/user/viewprofilepage/user-id/544807">@halitx</a>&nbsp;mercifully I cannot see any of your account details but can assure you that your post has been escalated and you should hear soon.&nbsp;</P> Wed, 10 Jan 2024 15:10:56 GMT https://community.talktalk.co.uk/t5/Billing/TalkTalk-will-not-cancel-my-account-even-after-my-contract-has/m-p/3014096#M329797 Divsec 2024-01-10T15:10:56Z https://community.talktalk.co.uk/t5/Billing/TalkTalk-will-not-cancel-my-account-even-after-my-contract-has/m-p/3014105#M329798 <P>I have updated my account details</P> Wed, 10 Jan 2024 15:36:49 GMT https://community.talktalk.co.uk/t5/Billing/TalkTalk-will-not-cancel-my-account-even-after-my-contract-has/m-p/3014105#M329798 halitx 2024-01-10T15:36:49Z https://community.talktalk.co.uk/t5/Billing/TalkTalk-will-not-cancel-my-account-even-after-my-contract-has/m-p/3014549#M329826 <P>Hi <SPAN style="background-color:rgb(255,255,255);color:rgb(46,46,46);font-size:13px;"><STRONG>Serpilx</STRONG></SPAN></P> <P>&nbsp;</P> <P>I can confirm that the account is cancelled, there is a credit showing which you can request a refund in My Account.&nbsp;</P> <P>&nbsp;</P> <P>Apologies for any inconvenience caused</P> Fri, 12 Jan 2024 08:24:56 GMT https://community.talktalk.co.uk/t5/Billing/TalkTalk-will-not-cancel-my-account-even-after-my-contract-has/m-p/3014549#M329826 Arne-TalkTalk 2024-01-12T08:24:56Z