topic Re: Change Account Holder in Billing

Change Account Holder

Victoria33 — Sat, 13 Jan 2024 15:04:56 GMT

I’ve tried contacting TalkTalk twice about changing the account holder. My ex holds the account and I’ve sent them instructions on how to relinquish the account, but they’ve since decided to stop speaking to me and decided to simply stop paying for it. According to TalkTalk I just have to wait to be disconnected.

Re: Change Account Holder

Gliwmaeden2 — Sat, 13 Jan 2024 15:14:23 GMT

Only the account holder can set up the change of account holder, @Victoria33.

If your partner stops paying the bills, the buck should stop with them.

Better to have no internet and start afresh in your own right!

Staff will not be back on here before Monday. You are not the account holder, however, so their help may be limited by the fact that they can only look into the details for the registered account holder. I'll send you a PM.

Re: Change Account Holder

Victoria33 — Sat, 13 Jan 2024 15:22:54 GMT

Please no PM as it’s likely they will get any emails. Although frustrating, it looks like I’ll have to let that account fall into arrears and hopefully open a brand new one with TalkTalk.

Re: Change Account Holder

Gliwmaeden2 — Sat, 13 Jan 2024 15:25:22 GMT

I had already sent it, @Victoria33.

You need to secure your access. Change password for emails etc.

Re: Change Account Holder

Arne-TalkTalk — Mon, 15 Jan 2024 09:54:11 GMT

Hi Victoria33

Sorry for the situation you have found yourself in.

Unfortunately in order to change the account holder we need permission from the current account holder.

Sorry again.