topic Re: Payment taken from credit account in Billing

Payment taken from credit account

RicardoBond007 — Mon, 15 Jan 2024 10:24:31 GMT

I was overcharged when I took out a new broadband full-fiber contract. This issue was resolved when I was given a £75 credit on my account. To avoid paying twice, I cancelled my direct debit so that the next two months can be paid using my credit.

WIll this happen automatically, or do I need to speak to Billing about this? I plan to re-establish my direct debit arrangement in March, once the credit has been used.

Thanks

Re: Payment taken from credit account

fr8ys — Mon, 15 Jan 2024 11:10:39 GMT

There was no need to cancel your DD as payment comes out of any credit first.

Also by cancelling if you don't reinstate in time you could end up with a late fee payment.

Personally,I'd reinstate this now as payment is, as said automatic from credit on your account.

Re: Payment taken from credit account

Arne-TalkTalk — Mon, 15 Jan 2024 12:52:02 GMT

Hi RicardoBond007

If the account is in credit, then we do not claim the direct debit, I would advise reinstating the direct debit as soon as possible to avoid any problems.

Regards