topic Re: Contract Renewal Prices in Billing

Contract Renewal Prices

Subscriber201 — Mon, 15 Jan 2024 20:52:04 GMT

Hi,

My contract is due to expire on 18\01\24.

I received an E-mail reminder on 14\12 \23 with an option to renew with a matching 2 year contract for £29.00 a month or remain with my current service which will automatically change to £33.65 a month.

I have just looked at my account dashboard and the offer there is a 2 year contract at £35.95 a month.

My question is why should I take another 2 year contract which is more expensive than being out of contract and why is the renew option on my dashboard £35.95 and not £29.00 as stated in the e-mail sent to me.

Another question- Why is this the only way I can find that talk talk can be contacted (no phone number or live chat)

Re: Contract Renewal Prices

Gliwmaeden2 — Mon, 15 Jan 2024 21:08:37 GMT

If you pop "contact" into the forum search engine it will come up with the Chat links, opening hours and phone number:

03451 720088

Use these to renew. Don't click on either the email options or My Account offers and upgrades - they tend to sneak in extras that you might not want, @Subscriber201.

Re: Contract Renewal Prices

ferguson — Mon, 15 Jan 2024 21:19:05 GMT

You should still be able to take up the renewal offer in the email by calling the number given there.

Re: Contract Renewal Prices

Arne-TalkTalk — Tue, 16 Jan 2024 10:44:33 GMT

Subscriber201

Sorry that you are having problems

Best option would be to call the loyalty team on 03451720088 They will be able to see what options are available

Sorry for any inconvenience caused