topic Re: How do I access my online chat ? in Billing

How do I access my online chat ?

fclubum — Thu, 11 Jan 2024 21:06:39 GMT

I have had 2 conversations with the online chat in December. How do I find a copy, as they promised me a £70 refund which surprise surprise has not arrived!!

Re: How do I access my online chat ?

Gliwmaeden2 — Thu, 11 Jan 2024 21:20:04 GMT

Chats cannot be retrieved, @fclubum.

See if the refund shows in My Account: Transaction History.

Re: How do I access my online chat ?

fclubum — Thu, 11 Jan 2024 21:26:30 GMT

It’s not showing and if I cannot retrieve my chat history cannot prove they said would refund me. They said would be able to see it afterwards and would send email copy which I never received. Terrible service and company to deal with.

Re: How do I access my online chat ?

Gliwmaeden2 — Thu, 11 Jan 2024 23:28:00 GMT

The last time I used Chat and asked for the transcript they didn't like my email address.....

For anything that matters, in future, take screenshots of important bits of conversation, @fclubum.

Meanwhile, make sure that your community forum profile is complete, so staff can identify your account and see if there are any notes on there.

Go via your avatar/name; settings...

Add your Talktalk phone number / account number in Personal Information. SAVE CHANGES.

Staff reply during the day, Monday to Friday.

Re: How do I access my online chat ?

Arne-TalkTalk — Fri, 12 Jan 2024 13:08:32 GMT

Hi fclubum

Sorry that you are having problems.

Do you know what date the chat was on, I cant find any indication on your account regarding a refund.

Re: How do I access my online chat ?

fclubum — Fri, 12 Jan 2024 18:10:13 GMT

It was 29 December between 18.30 to about 20.30. I ended up being put through to a manager. Who promised to send me a copy of chat and also would be able to access on your site as well as the waived £75 engineer fee.

Re: How do I access my online chat ?

Arne-TalkTalk — Tue, 16 Jan 2024 10:26:26 GMT

Hi fclubum

A credit has been raised, you will be able to request a refund via My Account in the next 24 hours.

Regards

Re: How do I access my online chat ?

Hayley35 — Wed, 22 May 2024 12:08:24 GMT

Is it possible to change my payment date from 23/05/2024 to 04/06/2024 This would be a lot easier for me sorry for any inconvenience caused.

Re: How do I access my online chat ?

ferguson — Wed, 22 May 2024 21:47:28 GMT

You can change your payment date via My Account as explained here:

https://community.talktalk.co.uk/t5/Articles/Change-your-payment-date/ta-p/2204645

Re: How do I access my online chat ?

Ravinder123 — Wed, 31 Jul 2024 10:57:37 GMT

Hi I would like to move to new provider as Talk talk chargers are very high suddenly from last 2 months.

And also i am extremely dissatisfied with the speed of internet from last 1 week.

Please do let me know procedure or come up with good deals, so i can think of continuing if its better than other n/w providers

Re: How do I access my online chat ?

Arne-TalkTalk — Wed, 31 Jul 2024 11:32:12 GMT

Sorry that you want to leave

Best option would be to call the loyalty team on 03451720088 The will be able to help.

Sorry for any inconvenience caused

Re: How do I access my online chat ?

Rockyboy123 — Tue, 03 Sep 2024 21:11:45 GMT

Hi,

I have paid my bill today and my Services still isn’t working could you please Reconnect me, thanks

Re: How do I access my online chat ?

Gliwmaeden2 — Tue, 03 Sep 2024 23:25:42 GMT

@Rockyboy123.

If you still have trouble after 24 hours or after leaving everything switched off for > 30 minutes, please start your own thread, @Rockyboy123, for staff to help.

They are on here during the day, Monday to Friday.

You need to return to the message board and click on start a topic.

Re: How do I access my online chat ?

Debbie-TalkTalk — Fri, 06 Sep 2024 07:45:01 GMT

Hi Rockyboy123

If you still need help with this then please can you create a new topic on the Community, we can then take a look at this for you.

Thanks

Debbie

Re: How do I access my online chat ?

ClotildeRivaltaGomez — Tue, 21 Jan 2025 10:44:15 GMT

Good morning, yesterday I cancelled my account with Talk Talk because it is very expensive for me. I cancelled my landline and internet account. I would like to be sure it is cancelled.

Re: How do I access my online chat ?

Arne-TalkTalk — Tue, 21 Jan 2025 11:32:54 GMT

@ClotildeRivaltaGomez there is no cancel on your account, you need to call our loyalty team on 03451720088.

Re: How do I access my online chat ?

Southend49 — Tue, 21 Jan 2025 13:10:01 GMT

Talk to advisor