topic NO price rise for TT most vunerable customers in Billing

NO price rise for TT most vunerable customers

Weevie — Wed, 17 Jan 2024 11:48:19 GMT

Details

https://www.moneysavingexpert.com/news/2024/01/broadband-and-mobile-price-hikes/

I assume that TT will stick to the rules ?

Re: NO price rise for TT most vunerable customers

Arne-TalkTalk — Wed, 17 Jan 2024 11:52:45 GMT

You are on fixed price plus in contract , so its as the page says.

Re: NO price rise for TT most vunerable customers

Weevie — Wed, 17 Jan 2024 15:28:13 GMT

@Arne-TalkTalk Until November - yes

but what will happen then ?

Will TT follow the rules and leave my charges as they currently are ??

I am registered for "priority repairs" on TT website due to disability needs

Is there any other register, that I need to be registered on, in order to keep my bills fixed ???

I am unable to call the loyalty team for the "best deal" due to lack of audible speech

Re: NO price rise for TT most vunerable customers

ferguson — Wed, 17 Jan 2024 15:29:45 GMT

If you are on a fixed price plus contract then your broadband price will remain unchanged once the contract has expired. If you have any discounted Boosts then check when the discount expires and act on them before that date.

Re: NO price rise for TT most vunerable customers

Gliwmaeden2 — Wed, 17 Jan 2024 15:39:36 GMT

Can that be clarified, @ferguson? / @Arne-TalkTalk ?

Does the 4% kick in from November for Weevie .... ? It sounds from the above as though Fixed Price Plus attracts a rise after the contract ends, i.e. November for Weevie, albeit just the CPI, not the +3.7%.

And what is Talktalk's definition of its most vulnerable customers?

Re: NO price rise for TT most vunerable customers

ferguson — Wed, 17 Jan 2024 15:44:50 GMT

@Gliwmaeden2

My understanding is that the price will remain unchanged until the following April. That's what I have been led to believe with my own recent end of contract notice anyway. The situation would only reset if you chose to renew.

I can't speak for the "vulnerable customers" issue.

Re: NO price rise for TT most vunerable customers

Weevie — Wed, 17 Jan 2024 15:57:43 GMT

my fixed price plus contract incorporates free 24/7 calls package - if I do nothing in November and leave it to renew automatically - are you saying that I will continue at the same price as now

Re: NO price rise for TT most vunerable customers

ferguson — Wed, 17 Jan 2024 16:02:01 GMT

Your fixed price plus contract only covers the cost of broadband. You do not have free calls included, that is a separate arrangement. Have a look at My Account, it should tell you on what date the discount expires, probably the same as the contract end date. From that date it will be charged at full price, unless younegotiate a new discount. As I said, the broadband and Boosts are handled quite separately and independently of each other.

Re: NO price rise for TT most vunerable customers

Weevie — Wed, 17 Jan 2024 16:08:05 GMT

I pay £20 for Fibre 65 and £7 for calls - so from November I will be paying £32 ? (£12 calls) - Even if I am on Full fibre by then ?

Re: NO price rise for TT most vunerable customers

ferguson — Wed, 17 Jan 2024 16:13:53 GMT

I thought you said you had free calls? The undiscounted price of UK Unlimited Calls is £16 a month.

I am not sure what happens in the event of a switch to Full Fibre. If you decide to upgrade yourself then you will be placed on a new contract. If TalkTalk impose the switch as it were then it may be different, I will leave that for Arne.

Re: NO price rise for TT most vunerable customers

Weevie — Fri, 23 Feb 2024 14:05:16 GMT

@ferguson

I meant "inclusive calls" - which is the same thing as free calls - because I pay £7 for a call boost which covers all calls that I make !

You are saying that Most Vulnerable customers don't get landline charges fixed (No Price Rises) - only fibre/broadband ?

Does this not says otherwise ....

https://www.moneysavingexpert.com/news/2024/01/broadband-and-mobile-price-hikes/ (no idea whether the table will appear)

Vulnerable customers

And could someone please confirm TT's definition of "MOST VULNERABLE CUSTOMERS" rather than just "VULNERABLE CUSTOMERS" ?

Does it mean "only the lucky vulnerable customers" or is there some medical analysis required by TT before classing customers ?

Re: NO price rise for TT most vunerable customers

ferguson — Fri, 23 Feb 2024 13:59:43 GMT

@Weevie

I specifically said earlier that I could not comment regarding vulnerable customers.

Re: NO price rise for TT most vunerable customers

Arne-TalkTalk — Fri, 23 Feb 2024 14:19:37 GMT

Definition of vulnerable customers is found here TalkTalk Accessibility - TalkTalk Help & Support

There is no such category as "most vulnerable customers" just "vulnerable "

Re: NO price rise for TT most vunerable customers

Weevie — Fri, 23 Feb 2024 14:36:30 GMT

@Arne-TalkTalkSorry, I was just going by MoneySavingExperts wording

Could you give me the link to where this is confirmed on TT's own website - confirming this policy (No price rises for vulnerable customers) ?

Re: NO price rise for TT most vunerable customers

ferguson — Fri, 23 Feb 2024 15:29:04 GMT

@Weevie

Surely you need to ask MSE where they got their information, not to mention definition, from?

Re: NO price rise for TT most vunerable customers

Weevie — Mon, 26 Feb 2024 15:39:35 GMT

@ferguson

OK according to MSE

"TalkTalk told us it assesses vulnerability on a case-by-case basis, but refused to provide more detail about the criteria it uses or exactly which customers this would apply to. Its published policy (link opens PDF) defines vulnerable customers as those who "may be particularly susceptible to harm or detriment" due to their personal circumstances."

Which forces me to repeat my question "What does MOST vulnerable actually mean to TT ?"

Re: NO price rise for TT most vunerable customers

ferguson — Mon, 26 Feb 2024 16:03:58 GMT

@Weevie

Again, as Arne said, TalkTalk do not use the term "most" vulnerable. MSE haven't explained why they chose to use that phrase. In all honesty, I am not sure what you are driving at here?

Re: NO price rise for TT most vunerable customers

Arne-TalkTalk — Tue, 27 Feb 2024 12:49:32 GMT

The published policy on MSE website that you have the link too does not use the term "most vulnerable" .

Re: NO price rise for TT most vunerable customers

Gliwmaeden2 — Tue, 27 Feb 2024 13:04:12 GMT

@Arne-TalkTalk, the MSE link does still appear to show this:

Still using the term "most vulnerable customers".

Re: NO price rise for TT most vunerable customers

Weevie — Tue, 27 Feb 2024 13:25:44 GMT

@Gliwmaeden2

@ferguson

@Arne-TalkTalk I agree - confused am I

MSE are clear that TT told them "MOST" vulnerable .

"This information was provided by TalkTalk and is its own wording – we asked exactly which customers are included but it wouldn't tell us."

Why would TT not give MSE the full/ true information ?