topic Re: Bill states zero amount in Billing

Bill states zero amount

Dave63 — Tue, 16 Jan 2024 11:49:44 GMT

About 6 weeks ago I changed my Talktalk password on advice of Talktalk due to a security threat. Since then everything has worked well except when my bill arrives the email states the monthly amount as £52.50 which is correct. However when I log in to view the bill every amount appears as zero. When I try to access detailed breakdown I receive a message which says “ There is a technical problem please contact us”.

Can anyone please help me to rectify this problem.

Re: Bill states zero amount

Arne-TalkTalk — Tue, 16 Jan 2024 13:21:37 GMT

HI Dave63

Can you add your account number to your community profile. I cant seem to find an Active account for you.

Thank you.

Re: Bill states zero amount

Dave63 — Fri, 19 Jan 2024 08:07:38 GMT

Hello Arne

When I receive the email that contains my bill the account number is listed as **removed**. This is before I log into my account. When I log in and the bill appears my account number there appears as **removed**. This is possibly down to the fact that when I moved house 8 months ago Talktalk had a terrible time sorting out my new contract etc. and for a while I received 2 bills each month for the same address that I had moved to.

I thought that Talktalk had sorted that problem out but perhaps not.

My e mail works perfectly well.

My previous posts to the forum in the past were under the name of Dave75. When making this post I had simply forgotten my previous forum name.

if you need any further information please let me know.

Re: Bill states zero amount

Arne-TalkTalk — Fri, 19 Jan 2024 08:14:40 GMT

Hi @Dave63

It looks like you are logging into the old account, when the account number changed ending 8518 a new My Account login was created, registered with a @hotmail.co.uk address.

That is your active account.