topic Re: Account Login Not working in Billing

Account Login Not working

Harpics1 — Thu, 21 Dec 2023 09:53:35 GMT

Login page MyAccount not working for me 21 Dec 10am. Can get in via other routes but the main page is failing after entering login details.

Re: Account Login Not working

Arne-TalkTalk — Wed, 27 Dec 2023 14:18:10 GMT

Hi Harpics1

Have you tried using a different browser/device?

Re: Account Login Not working

Harpics1 — Wed, 27 Dec 2023 14:21:20 GMT

I have and my phone. It is working again but the problem remains that it can take a few seconds or even a F5 reload to get the page to load. Also done all the clear cache browsing data etc. Thanks

Re: Account Login Not working

Arne-TalkTalk — Wed, 27 Dec 2023 14:28:52 GMT

Whats the main browser that you use?

Re: Account Login Not working

Harpics1 — Thu, 28 Dec 2023 09:24:27 GMT

Epic also MS Edge plus Vivaldi and Chrome in Phone and Tablet.

Re: Account Login Not working

Arne-TalkTalk — Thu, 28 Dec 2023 12:55:20 GMT

I'll try some testing.

Re: Account Login Not working

Harpics1 — Sat, 06 Jan 2024 09:35:50 GMT

Even more strange now. In the last 4/5 days I keep getting a TalkTalk time-out expiry warning message popping up, if I reload talk talk page it mostly does not repeat. Your Server a problem?

Re: Account Login Not working

Arne-TalkTalk — Mon, 08 Jan 2024 12:15:53 GMT

I cant replicate the issues you are seeing. Server is fine as far as I know. Can you post the link you are using for My Account.

Re: Account Login Not working

Harpics1 — Tue, 09 Jan 2024 09:36:37 GMT

https://myaccount.talktalk.co.uk/home

It is still the same but now new problem keep getting login timed expiry message, "Your Session is about to expire"; this happens as soon as I have logged in. Then reload my Home page and it does not return. Rod

Re: Account Login Not working

Arne-TalkTalk — Wed, 10 Jan 2024 12:09:12 GMT

Can you try

https://auth.talktalk.co.uk/login

Re: Account Login Not working

Harpics1 — Thu, 11 Jan 2024 09:07:06 GMT

Yes it works but is the same as my usual login page. Also the time-out login message still keeps popping up see attached screen shot. And mail is still taking time to load screen. Rod

Re: Account Login Not working

Arne-TalkTalk — Fri, 12 Jan 2024 10:05:28 GMT

When you click on the stay logged in blue button how long before it re-appears?

Re: Account Login Not working

Harpics1 — Sat, 13 Jan 2024 09:06:27 GMT

Barely a second or two, if I click on my account link of F5 it reloads the page correctly showing I am logged in correctly without timer warning. Then it works okay no problems after that.

Re: Account Login Not working

Anonymous — Fri, 19 Jan 2024 12:23:15 GMT

Hi,

Is this still happening since your last post please?

Thanks

Michelle