topic Re: No Compensation in Billing

No Compensation

chrishtie — Mon, 22 Jan 2024 20:31:00 GMT

Was totally without service from 26 November to 14 December last year and was promised compensation for the loss of service as well as a £35 good will payment.

To date - nothing received.

Any idea when this will be credited.

Re: No Compensation

Arne-TalkTalk — Tue, 23 Jan 2024 07:33:39 GMT

Hi chrishtie

I have asked the Auto compensation team to investigate,

Once the investigation is complete you will receive an SMS/Email.

A credit was applied to your account on the 20 December.

Regards

Re: No Compensation

chrishtie — Tue, 23 Jan 2024 07:47:19 GMT

Hi Arne

I hadn’t noticed the credit so thanks for that.

I’ll wait to see what the Auto compensation team c9me up with.

Regards

Chris

Re: No Compensation

Arne-TalkTalk — Tue, 23 Jan 2024 07:50:49 GMT

No problem.