topic Re: GiftCloud Voucher in Billing

GiftCloud Voucher

MrBlue52 — Mon, 22 Jan 2024 15:53:11 GMT

Hi, Im chasing my giftcloud voucher. I signed up in September but havent received anything yet

Re: GiftCloud Voucher

Gliwmaeden2 — Mon, 22 Jan 2024 16:02:50 GMT

Moving this to billing, @MrBlue52.

Re: GiftCloud Voucher

Arne-TalkTalk — Tue, 23 Jan 2024 09:08:44 GMT

Hi @MrBlue52

How much was the voucher for?

Re: GiftCloud Voucher

MrBlue52 — Tue, 23 Jan 2024 09:18:57 GMT

It was for £100

I can forward the original mail if you need it

thanks

Re: GiftCloud Voucher

Arne-TalkTalk — Tue, 23 Jan 2024 09:33:30 GMT

Hi MrBlue52

I will pass your details to the team responsible for the vouchers.

Regards

Re: GiftCloud Voucher

MrBlue52 — Tue, 23 Jan 2024 09:46:52 GMT

👍

Re: GiftCloud Voucher

cas1701 — Tue, 23 Jan 2024 17:56:44 GMT

@MrBlue52 I have had the same experience and if you read this thread you will see what has happened to me. And believe me when I say, you're not alone. You just have trawl through the numerous threads to see that many others are having the same problem.

Re: GiftCloud Voucher

MrBlue52 — Wed, 24 Jan 2024 13:38:18 GMT

Oh dear, that's not very reassuring. i hope you get your issue resolved.

Re: GiftCloud Voucher

Gliwmaeden2 — Wed, 24 Jan 2024 15:04:36 GMT

@MrBlue52, the other customer's issue has already been resolved.

Re: GiftCloud Voucher

cas1701 — Sat, 03 Feb 2024 18:00:05 GMT

Yes it has been sorted now but not in the way you suggest. I still didn't get the £105 voucher promised and it took nearly 6 months for TalkTalk to get it's collective finger out and finally provide me with a £100 voucher with Amazon and a fiver off my next bill. Certainly not what was offered and accepted at the start.

If this is a problem with Gift Cloud then surely TalkTalk should be pulling it's contract with them and going elsewhere, not leaving up to customers to go chasing around trying to get what was promised as a sweetener to join. Poor, very poor!

Re: GiftCloud Voucher

MrBlue52 — Wed, 21 Feb 2024 16:23:37 GMT

HI, I've still not received anything.

Re: GiftCloud Voucher

cas1701 — Thu, 22 Feb 2024 08:30:10 GMT

@MrBlue52You have to really kick up a fuss, otherwise very little is done. As I said it took me nearly 6 months to finally get a result albeit not the voucher I was promised. They finally gave me a £100 voucher and £5 off my bill, but I had to badger them constantly. I suggest you do the same.

Re: GiftCloud Voucher

MrBlue52 — Tue, 12 Mar 2024 10:23:04 GMT

Hi, any chance of an update?

Will this ever be sent to me?

Am I talking to myself again?

Re: GiftCloud Voucher

MrBlue52 — Tue, 12 Mar 2024 10:23:58 GMT

I've earned a staying active badge so thats good isnt it? Where can i spend that?

Re: GiftCloud Voucher

Gliwmaeden2 — Tue, 12 Mar 2024 11:52:31 GMT

I'll re-escalate this, @MrBlue52, as it seems to have fallen out of the workflow.