topic Re: Bills in Billing

Bills

AisteBan — Wed, 24 Jan 2024 14:27:38 GMT

can you explain about this charge? It's really hard time now, and you doing some things like that? I really don't have such amazing Internet speed, and you still charging me ?

Re: Bills

Gliwmaeden2 — Wed, 24 Jan 2024 14:48:00 GMT

You'll see that if the Direct Debit fails, there is a charge, as listed in "pricing"; one off fees etc, @AisteBan.

http://community.talktalk.co.uk/pricing

If you have a problem with speeds below the guaranteed minimum for your package, post a new thread for that topic.

I'll move this one to billing.

Re: Bills

Arne-TalkTalk — Thu, 25 Jan 2024 11:15:39 GMT

Hi AisteBan

The charge is because your December bill due on the 28th was rejected, we attempted twice and both attempts were rejected this generates a charge.

If you feel there is a fault with your broadband speeds, please start a thread in our broadband section and we can investigate for you.

Regards