topic Re: One Time Code in Billing

One Time Code

Qu3stion2022% — Wed, 24 Jan 2024 21:39:35 GMT

I phoned Talktalk today to ask about my package and I was asked to give my mobile and then give the talktalk representative a OTC for him to get into my account to discuss things further. After coming off the phone I felt a bit uneasy as we are told not to give OTC. Was this a correct procedure

Re: One Time Code

Divsec — Thu, 25 Jan 2024 09:11:05 GMT

Hi @Qu3stion2022% it is generally quite difficult to get to TT by phone which number did you call?

Your post has been escalated and you should hear soon.

Re: One Time Code

Arne-TalkTalk — Thu, 25 Jan 2024 10:01:49 GMT

Hi @Qu3stion2022%

Its is a new process implemented last week to improve security.

Sorry for any confusion.