topic Re: Negative bill in Billing

Negative bill

KSTAR — Fri, 26 Jan 2024 10:04:21 GMT

My bill is saying negative amount for the consecutive months. My connections works well however, I didnt get any explanation why my billing is like this. I dont want to be suprised one day that they say I have to pay a big amount just because of error on Talktalk's part.

Re: Negative bill

ferguson — Fri, 26 Jan 2024 10:46:34 GMT

The cause for that would be if you had received a repayment/refund/credit for some reason previously. Is the amount reducing month by month? Does the detailed bill, or recent transaction history not help to explain?

Re: Negative bill

Arne-TalkTalk — Fri, 26 Jan 2024 11:55:22 GMT

You can request a refund via My Account

Re: Negative bill

AllyM — Sat, 27 Jan 2024 13:49:58 GMT

If your account is in credit you can request this money to be withdrawn to your bank account as Arne says, or else just let it sit there to be used up paying for your monthly bills.

I'm guessing though that your biggest concern is the fact that you have no idea why this credit was applied. Perhaps if you update your forum settings personal information page with your personal details and TalkTalk phone number (don't post this info on the public forum though), staff will be able to look into your account after the weekend and try to get to the bottom of it.

Re: Negative bill

Arne-TalkTalk — Mon, 29 Jan 2024 15:07:07 GMT

The amount is for overpayments in September when you left, so it is owed to you.