topic Re: Problem with City Fibre Installation - Promised £25 never received. Am I alone? in Billing

Problem with City Fibre Installation - Promised £25 never received. Am I alone?

Athelstane48 — Wed, 24 Jan 2024 13:39:18 GMT

Title says it all.

Got an email from Talk Talk in Sep 23, about an upgrade. I was promised £25 gift voucher for the inconvenience.

I had the upgrade, then NOTHING - though the small print did say wait up to 45 days.

So I waited.

Then I contacted GiftCloud. Nothing, other than to direct me to City Fibre.

I email City Fibre and waited about 14 days. Nothing, they said I need to talk to Talk Talk.

I talked to Talk Talk who said I needed to wait 14 days. Guess what? Yep, NOTHING.

Am I the only one that was duped into the upgrade?

Regards,

Stephen

Re: Problem with City Fibre Installation - Promised £25 never received. Am I alone?

Gliwmaeden2 — Wed, 24 Jan 2024 15:02:53 GMT

Moving this to billing, @Athelstane48, as it's not a fault with the Fibre service itself.

Re: Problem with City Fibre Installation - Promised £25 never received. Am I alone?

Arne-TalkTalk — Thu, 25 Jan 2024 15:18:17 GMT

Hi Athelstane48

I have sent your details to the team who issue the vouchers.

Re: Problem with City Fibre Installation - Promised £25 never received. Am I alone?

Athelstane48 — Tue, 30 Jan 2024 07:55:22 GMT

Thank you,

TalkTalk have almost always been very helpful to me over the many years I have been a customer. I hope this continues

Regards,

Stephen

Re: Problem with City Fibre Installation - Promised £25 never received. Am I alone?

Athelstane48 — Mon, 05 Feb 2024 16:16:08 GMT

Thank you Arne,

Any idea how long this will take? Given the voucher was promised for the inconvenience in Sep 23, might a little bit of speed in sorting out the matter be in order?

Regards,

Stephen

Re: Problem with City Fibre Installation - Promised £25 never received. Am I alone?

Athelstane48 — Tue, 20 Feb 2024 12:48:18 GMT

It is now 20 Feb 24, still no definitive answer. Despite having talked with TalkTalk via Chat and posted on this forum <Sigh>

Re: Problem with City Fibre Installation - Promised £25 never received. Am I alone?

Arne-TalkTalk — Tue, 20 Feb 2024 13:07:15 GMT

Voucher was sent 28 Dec 2023 to your gmail account