topic Re: Hi I cancelled my boost in December in Billing

Hi I cancelled my boost in December

palphillips1 — Tue, 30 Jan 2024 12:39:00 GMT

Hi I cancelled my boosts; Unlimited UK Calls Boost and Last Caller Barring in December. But I am still being charged the £16.00 for the addons. I have since cancelled the boosts a further three times and I have the emails confirming the cancellation of the products.

Yet, I am still being charged the £16.00. Please could you advise me how I can cancel the products.

Kind regards, Paul

Re: Hi I cancelled my boost in December

Arne-TalkTalk — Tue, 30 Jan 2024 12:54:47 GMT

Hi palphillips1

I will try and remove the boost from the network side.

Re: Hi I cancelled my boost in December

palphillips1 — Tue, 30 Jan 2024 13:30:43 GMT

Thank you Arne

Re: Hi I cancelled my boost in December

Arne-TalkTalk — Tue, 06 Feb 2024 11:40:05 GMT

Hi palphillips1

There is a fault stopping us removing the boost so I have logged it, There is also a credit for the charge on this months bill.

Will update you when the problem is fixed.

Re: Hi I cancelled my boost in December

Arne-TalkTalk — Wed, 07 Feb 2024 11:13:02 GMT

Hi @palphillips1

The fault has now been fixed and the boost has now been removed.

Regards