topic Re: Full Fibre Talk Talk 45 day voucher in Billing

Full Fibre Talk Talk 45 day voucher

MajorBash67 — Fri, 27 Oct 2023 14:02:07 GMT

Hi,

I am enquiring as to the status of a TalkTalk £25 voucher that was promised 45 days after full fibre upgrade installation. We installed around the 4th of September.

Still waiting on an email from Giftcloud etc?

Re: Full Fibre Talk Talk 45 day voucher

Gliwmaeden2 — Fri, 27 Oct 2023 15:23:37 GMT

Moving this to the billing section for you, @MajorBash67.

You'll hear back from staff after the weekend.

Re: Full Fibre Talk Talk 45 day voucher

Arne-TalkTalk — Mon, 30 Oct 2023 11:25:15 GMT

Hi MajorBash67

I will contact the team responsible for the vouchers.

Keep an eye on your spam junk mail folders in the next 10 days.

Regards

Re: Full Fibre Talk Talk 45 day voucher

MajorBash67 — Mon, 13 Nov 2023 17:05:25 GMT

Thank you. Sorry but still no email or voucher received.

More than ten days past as you stated.

Can you assist?

Re: Full Fibre Talk Talk 45 day voucher

MajorBash67 — Mon, 13 Nov 2023 17:06:10 GMT

Thanks...

Re: Full Fibre Talk Talk 45 day voucher

Gliwmaeden2 — Tue, 14 Nov 2023 21:01:17 GMT

@MajorBash67, I'll re-escalate this thread, so just follow up on here.

I'll move the new thread out of the way.

Re: Full Fibre Talk Talk 45 day voucher

Arne-TalkTalk — Thu, 16 Nov 2023 07:58:35 GMT

Hi MajorBash67

I will chase this up for you.

Re: Full Fibre Talk Talk 45 day voucher

MajorBash67 — Thu, 07 Dec 2023 15:03:22 GMT

Any updates yet?

Re: Full Fibre Talk Talk 45 day voucher

MajorBash67 — Thu, 07 Dec 2023 15:04:19 GMT

Any update for me?

Re: Full Fibre Talk Talk 45 day voucher

Gliwmaeden2 — Thu, 07 Dec 2023 17:47:08 GMT

I don't see anything behind the scenes as only staff can access your information etc.

I'll re-escalate this thread for you again!

Re: Full Fibre Talk Talk 45 day voucher

MajorBash67 — Wed, 13 Dec 2023 14:43:15 GMT

Thank you for your assistance as just a community member albeit a Star!

Its a strange thing to be promised something and then regularly let down.

I will look patiently forward to choosing my future with another ISP later in the new year.

Re: Full Fibre Talk Talk 45 day voucher

Gliwmaeden2 — Wed, 13 Dec 2023 15:31:34 GMT

No idea why this didn't get a reply, @MajorBash67.

All I can do is keep flagging it up for attention.

If staff are not on every weekday, quite apart from not on at weekends, there can be quite a bit of catching up to do.

Re: Full Fibre Talk Talk 45 day voucher

Arne-TalkTalk — Thu, 14 Dec 2023 08:34:06 GMT

Hi @MajorBash67

I have sent you a PM to resolve this.

Thank you

Re: Full Fibre Talk Talk 45 day voucher

Jackster283 — Tue, 30 Jan 2024 15:59:18 GMT

I'm the same no email after installation date 11/12/2023. Hate it when companies chase after you to get your custom then you don't get what's promised. I've bn with talktalk for years and haven't had any reason to complain, but hopefully somebody on here can help.

Re: Full Fibre Talk Talk 45 day voucher

Gliwmaeden2 — Tue, 30 Jan 2024 19:50:16 GMT

Please start your own thread, @Jackster283.

Staff only reply to the original poster on help topics.

You need to return to the top of the message board and click on start a topic.

Staff reply during the day, Monday to Friday.

Re: Full Fibre Talk Talk 45 day voucher

Anonymous — Wed, 31 Jan 2024 10:36:10 GMT

Hello,

As advised, please can you create your own topic and we'd be happy to look into this for you.

Thanks

Michelle