topic Re: Being charged for Netflix!...Again! in Billing

Being charged for Netflix!...Again!

SarF74 — Tue, 30 Jan 2024 01:53:15 GMT

Well, surprise, surprise! I'm being charged for Netflix again. In the nearly 18 months of this contract, I haven't one time been charged, until the last 2 months. Trying to get a little extra cash before I drop them at the end of February for being incompetent I assume.

I originally wanted Netlfix via TalkTalk but then they messed it all up and couldn't link the account.

(This is heavily documented I presume with multiple attempts to rectify) The old account is somehow now parked under an account with the email "removed" not sure whose email that is but it isn't mine. In the end, I sacked it off going via TalkTalk and had to create a new Netflix account and pay for it like you normally would.

So to reiterate, I've NEVER had Netflix through TalkTalk, and I've NEVER been charged for Netflix through TalkTalk. So why am I being charged now? This is now the 2nd month after being told last month it was fixed.

Re: Being charged for Netflix!...Again!

Arne-TalkTalk — Tue, 30 Jan 2024 10:18:26 GMT

Hi SarF74

Really sorry that this is still ongoing I have raised a credit for the Netflix charge.

I've been told the issue is still being investigated.

Sorry again.

Re: Being charged for Netflix!...Again!

SarF74 — Fri, 02 Feb 2024 07:03:26 GMT

Are there any updates on this? I see that my account balance is now -10.99 whatever that means.

Re: Being charged for Netflix!...Again!

Gliwmaeden2 — Fri, 02 Feb 2024 09:36:52 GMT

Look in transaction history in My Account. Arne says he credited back the money, which is why it now shows a minus charge.

If your payment by DD had already gone through, this money can go towards your next bill or you can claim it back to your bank account.

Re: Being charged for Netflix!...Again!

SarF74 — Thu, 22 Feb 2024 10:11:27 GMT

I still see that Netflix + Premium upgrade are a part of my account add--ons.

These need to be removed. I'm, again, going to be charged for a service I do not receive via TalkTalk

Re: Being charged for Netflix!...Again!

Arne-TalkTalk — Fri, 23 Feb 2024 08:46:17 GMT

Hi SarF74

We have finally been able to remove the Netflix bundles.

Sorry it took so long.

Re: Being charged for Netflix!...Again!

SarF74 — Fri, 23 Feb 2024 08:57:39 GMT

This didn't start a new 18-month contract, did it? Just making sure.

I've already committed to a new FTTP line with another provider which is due to be installed on the 6th of March.

Re: Being charged for Netflix!...Again!

Arne-TalkTalk — Fri, 23 Feb 2024 09:28:29 GMT

No there is no change to the contract.

Re: Being charged for Netflix!...Again!

Jaycee57 — Mon, 24 Jun 2024 19:13:51 GMT

I am having the same problems. Customer services just keep on saying the same thing. Just be on a loop. I'm worn out trying to resolve it. I don't have Netflix but they keep on charging me.

Re: Being charged for Netflix!...Again!

ferguson — Mon, 24 Jun 2024 19:50:32 GMT

@Jaycee57

If you start your own topic then the support team will be happy to help.