topic Re: Direct debit rejection charge in Billing

Direct debit rejection charge

Stralia1! — Sat, 03 Feb 2024 06:21:34 GMT

The account closed on the 27th Dec & we left the direct payment open as long as we could as we relocated to Australia & needed to close our UK bank account.

The final bill was recieved via email & paid as soon as we recieved the email requesting payment.

Now we have recieved a bill for "direct debit rejection charge".

Absolutely livid as we were out of contract & paid the final amount as soon as we got the email.

Please advise as we have tried to contact your help line without success.

Re: Direct debit rejection charge

Gliwmaeden2 — Sat, 03 Feb 2024 07:40:54 GMT

Being out of contract doesn't stop the relentless 30 day billing cycle, compounded by the need to give 30 days' notice for leaving, @Stralia1!.

The email would have been sent because the DD had already been rejected, so this would automatically trigger the charge.

If it's too complicated using Chat from afar (it should work with VPN) wait for staff to pick up your thread during the week.

They are not on here at weekends.

Re: Direct debit rejection charge

Arne-TalkTalk — Wed, 07 Feb 2024 14:05:22 GMT

Hi Stralia1

The charge has been cleared as the payment was made manually.

Sorry for any confusion.