topic Super Safe Boost Cancellation in Billing

Super Safe Boost Cancellation

Vonney — Sun, 04 Feb 2024 20:00:04 GMT

Hi,

I’ve tried repeatedly to turn off / cancel the Super Safe Boost. I’ve followed the instructions to access my account, broadband & then security settings. But when I select No to turn off the boost on the next screen nothing happens - Idint get taken to another screen as it says I will in the instructions !!!???

Not sure what I’m doing wrong, can anyone help please ?

Re: Super Safe Boost Cancellation

Vonney — Sun, 04 Feb 2024 21:03:15 GMT

UPDATE

I have just been back into my account and have now been able to turn off Super Safe Boost.

Seems that posting the original message did the trick! Or is it just a coincidence 🤔

Re: Super Safe Boost Cancellation

ferguson — Sun, 04 Feb 2024 21:18:51 GMT

The latter I imagine. But as you have posted, the support team can check that it has been done.

Re: Super Safe Boost Cancellation

Arne-TalkTalk — Tue, 06 Feb 2024 13:00:23 GMT

Hi Vonney

I can confirm that supersafe boost is off.

Regards

Re: Super Safe Boost Cancellation

Vonney — Tue, 06 Feb 2024 13:18:33 GMT

Hi @Arne-TalkTalk

Thanks for checking and confirming for me.

Cheers,

Yvonne

Re: Super Safe Boost Cancellation

Vonney — Tue, 06 Feb 2024 13:20:06 GMT

Think you’re probably right 🙂

Re: Super Safe Boost Cancellation

ferguson — Tue, 06 Feb 2024 13:22:18 GMT

😂