topic Bad or no service in Billing

Bad or no service

excustomer2 — Mon, 05 Feb 2024 16:34:22 GMT

Had trouble for months with connection issues, service always disconnecting, Used Wi-Fi and also used a wired connection, still made no difference, Used our own mobile internet service provider, Switched to Virgin Media on 22/12/2023, No more issues with them. Now Talk Talk want to bill for a service that we never subscribed too and a service that was totally unusable. Very unhappy with this.

Re: Bad or no service

Arne-TalkTalk — Wed, 07 Feb 2024 11:46:46 GMT

HI excustomer2

Sorry that you are unhappy.

Did you call us to cancel the service?

Because virgin media use a different network we wouldn't know you have left us so will continue to bill.

Re: Bad or no service

excustomer2 — Wed, 07 Feb 2024 14:20:47 GMT

Been billed for not having a reliable service that always kept disconnecting. Problem was raised with TALK TALK BUT NOTHING was done about it, after being cut off during a medical emergency that affected our health and my employment, that was final straw and immediately switched to Virgin Media and also used our OWN CREDIT for a reliable connection. I only see a moral obligation from TALK TALK to reimburse and drop all our latest billing. as if not full-filled by yourselves the I will have no choice to speak to the TELECOMS REGULATOR AUTHORITY.

Re: Bad or no service

ferguson — Wed, 07 Feb 2024 14:33:07 GMT

Have you cancelled your service with TalkTalk? The fact that you may no longer be using it does not amount to the same thing.

Re: Bad or no service

Arne-TalkTalk — Wed, 07 Feb 2024 15:16:39 GMT

Hi excustomer2

When did you log a fault with the faults team ?

I can see a line test ran on the 29th October last year which passed , and no further contact till 29th Jan this year. I cant see how we would know you had a fault we would certainly have tried to help before you left. We where technically still providing the service which you have been billed for.

There is a cease on the line now due to complete on the 28th Feb