topic Re: Account status not updated in Billing

Account status not updated

NLJ53 — Wed, 06 Dec 2023 22:22:34 GMT

My activation date was delayed back in October and broadband finally went live on 21/10/2023. However my account has been “stuck” on missed engineer appointment since then and no bills have been issued.

I have tried to resolve this via live chat and a phone call but nothing has happened.

Can someone please update my account?

Re: Account status not updated

Arne-TalkTalk — Thu, 07 Dec 2023 13:23:49 GMT

Hi NLJ53

Thanks for your post

I can look into this but first, can you please update your community profile to include:

Name

Telephone number or account number.

Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Regards

Re: Account status not updated

NLJ53 — Thu, 07 Dec 2023 14:01:08 GMT

Profile updated

Re: Account status not updated

Arne-TalkTalk — Fri, 08 Dec 2023 10:06:48 GMT

Thank you , I will escalate this.

Re: Account status not updated

NLJ53 — Thu, 21 Dec 2023 11:42:09 GMT

Do you know when my account details will be updated?

Re: Account status not updated

Arne-TalkTalk — Thu, 28 Dec 2023 13:39:47 GMT

I will chase this up again.

Re: Account status not updated

NLJ53 — Sat, 06 Jan 2024 16:57:23 GMT

Could you provide me with an update?

Re: Account status not updated

Arne-TalkTalk — Mon, 08 Jan 2024 12:11:32 GMT

Sadly there is no update, your account is part of a wider issue we are having and is still being investigated.

Re: Account status not updated

NLJ53 — Tue, 06 Feb 2024 13:07:13 GMT

Hello. Do you have any kind of update please? It’s been 4 months now and still no billing.

Re: Account status not updated

Arne-TalkTalk — Wed, 07 Feb 2024 14:00:17 GMT

Hi NLJ53

I haven't been given an update, but will try to get one and let you know what is going on.